IT Business Analyst

You turn messy, ambiguous business problems into clear, testable plans. At Xtremax, Business Analysts lead discovery and planning for client projects and internal products. You research markets and stakeholders, separate what users want from what the business actually needs, and document requirements that engineers and designers can execute. During delivery you manage change requests and keep stakeholders aligned. For product and managed-service work, you help shape business plans and go-to-market strategies. You won’t design AWS architectures, that’s our Solution Architects, but you will make sure the solution solves the right problem.

Responsibilities:

• Lead discovery: clarify goals, scope, constraints, and success metrics with clients and internal teams
• Run structured research: stakeholder interviews, light market scans, and data reviews to validate needs vs wants
• Produce clear documentation: BRD/FRD, process flows (flowchart/BPMN/UML), simple ERDs, and decision logs
• Define acceptance criteria and measurable outcomes for each requirement or change
• Facilitate workshops, present findings, and drive consensus among business, design, and engineering
• Manage Change Requests: impact analysis, options, recommendations, and approvals with traceability
• Support proposals and pre-sales with problem statements, solution outlines, and effort/cost inputs from SMEs
• Build business cases and ROI models with Solution Architects and engagement leads
• Contribute to product/FM initiatives: basic pricing logic, value propositions, and go-to-market artifacts
• Track risks, assumptions, and dependencies; surface issues early with practical resolutions

Requirements

• Minimum Bachelor Degree from a reputable university
• Strong analytical thinking and structured problem solving; ability to reframe vague asks into testable needs
• Proven experience in one or more adjacent roles with heavy discovery and analysis, such as:
• Management/Strategy Analyst, Process Improvement/Lean, Project Management Specialist
• Market Research Analyst, Data/BI Analyst, Operations Research Analyst
• Product Owner/Manager, UX Researcher, Customer Success/Implementation (B2B SaaS)
• QA/Test Analyst or Software Developer with solid requirements and UAT exposure
• Demonstrated ability to create easy-to-understand flowcharts and lightweight BPMN/UML; comfort drafting simple ERDs
• Clear, concise writing for BRD/FRD and executive-level summaries; confident presentation skills
• Stakeholder management experience across business and technical teams; calm under changing priorities
• Familiarity with standard tools: Microsoft Word/Excel/PowerPoint; Confluence/SharePoint/Teams; Visio/Draw.io/Lucidchart; basic Figma/Visily is a plus, not required
• Working knowledge of compliance research methods; you know where and how to find applicable regulations when needed
• English proficiency is mandatory; Bahasa Indonesia a plus
• Nice to have: exposure to cloud/SaaS projects, government or regulated domains, ROI modeling, or pre-sales support

Benefits

• Competitive salary
• 14 days of annual leave
• BPJS & Private Health Insurance
• Various extracurricular activities (sports, music, etc.)
• Quarterly company dinner
• Opportunity to work in Singapore Headquarters
• Young, dynamic and vibrant atmosphere
• All around snacks, drinks, coffee, tea and regular culinary day
• Located in the center of Bandung

By submitting your resume/CV, you consent and agree to allow the information provided to be used and processed by or on behalf of Xtremax Pte Ltd for purposes related to your registration of interest in current or future employment with us and for the processing of your application for employment. The personal data held by us relating to your application will be kept strictly confidential and in accordance with the PDPA. You may also refer to our Privacy Policy for more details here: https://www.xtremax.com/privacy-policyThe ideal candidate will be responsible for developing high-quality applications. They will also be responsible for designing and implementing testable and scalable code.