FreeNow - Customer Experience Specialist - (DE/ES/IT)

Are you looking for your next step in your career? Passionate about MaaS (Mobility as a service) and ready to join an energetic, team?

ManpowerGroup, on behalf of its client, FreeNow -Europe’s no1 multi-mobility app with taxi offering at its core- is currently hiring German, Italian and Spanish speakers to join their ever-growing and dynamic team!

• 📌 Location: Athens  
• 📍 Working Model: Hybrid (3 days on site, 2 days from home)
• 🖋️You will be reporting to: Customer Care Manager

Requirements

What you will be doing 📝

As a member of the team, you will be responsible for providing exceptional customer service and resolving inquiries from customers through email, and chat for the most part.

More Specifically:

• Identify and assess customers’ needs to achieve satisfaction 
• Provide accurate, valid, and complete information by using the right methods/tools 
• Meet personal/customer service team targets and call-handling quotas 
• Keep records of customer interactions, process customer accounts, and file documents 
• Follow communication procedures, guidelines, and policies 

Benefits

What are we looking for 🔍

• Fluency in German/Italian/Spanish language (C1-C2 level). 
• Proficient English Skills (Oral &Written). 
• Previous experience in customer service/ a contact center context.
• Tech savvy/Knowledge of MS office tools. 
• Enthusiastic, patient, empathetic, multi-tasking and communicative.