Guest Relation Officer

Company Description

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Job Description

As a Guest Relation Officer at Sofitel Bahrain, you will be the face of our hotel, ensuring that every guest feels warmly welcomed and valued from the moment they arrive. You will be responsible for delivering personalized service, handling guest inquiries and requests, and resolving any issues to guarantee a seamless and delightful stay.

Key Responsibilities

• Greet and welcome guests with genuine hospitality and professionalism.
• Assist guests with check-in and check-out processes efficiently.
• Manage guest requests, complaints, and feedback promptly and courteously.
• Provide information about hotel services, facilities, and local attractions.
• Coordinate with various hotel departments to ensure guest satisfaction.
• Maintain guest records and follow up on guest concerns to enhance service quality.
• Build strong relationships with guests to encourage repeat visits and positive reviews.

Qualifications

• Previous experience in a similar guest relations or customer service role within the hospitality industry is preferred.
• Excellent communication and interpersonal skills in English; Arabic language skills are a plus.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• Friendly, approachable, and professional demeanor.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with hotel management software is an advantage.
• Our commitment to Diversity & Inclusion:
• Excellent communication and interpersonal skills in English; Arabic language skills are a plus.
• Strong problem-solving skills and the ability to handle difficult situations calmly.
• Friendly, approachable, and professional demeanor.
• Ability to work flexible hours, including weekends and holidays.
• Familiarity with hotel management software is an advantage.
• Our commitment to Diversity & Inclusion:

Additional Information

Your Team And Working Environment:

• Sofitel Bahrain Zallaq Thalassa Sea & Spa is 5 star Luxury Hotel with 262 Luxury Rooms & Suites Including 1 Royal Suite, 6 Opera Suites, 21 Prestige Suites, 32 Club Millesime Rooms, 202 Luxury Rooms, 5 Restaurant & 4 Bars, 1 Grand Ballroom, 2 Meeting Rooms, Beach Club, Kids Club and the first Thalassa Spa in the Gulf Cooperation Council Countries (GCC) https://careers.accor.com/
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.