Senior Director,  Enterprise Observability and Technology Resiliency & Recoverability

Position Summary

We are seeking a dynamic and visionary Senior Director to lead the global strategy and execution of Enterprise Observability and Technology Resiliency & Recoverability across Marriott’s global technology landscape. This leader will drive architecture, implementation, and continuous improvement of mission-critical platforms spanning cloud-native environments, hybrid workloads, and global operations. The ideal candidate brings deep technical expertise, proven leadership, and an unwavering focus on operational excellence. 

• This is a hands-on engineering leadership role ideal for someone who: 
• Navigates ambiguity with clarity and confidence 
• Thrives on solving complex technical problems 
• Partners across matrixed organizations to build rapport & scalable solutions 
• Leads by example, balancing strategic oversight with sleeves-rolled-up execution 
• Translates deep technical knowledge into impactful, business-aligned decisions 
• Champions transformation in environments with limited resources 

We are looking for a technical architect / engineer that can create technology solutions and lead technology teams, not a people manager of tech engineers. 

Key Responsibilities

Strategic & Technical Leadership 

Define and execute a comprehensive vision for observability, infrastructure resiliency, and disaster recovery at enterprise scale 

Lead engineering and architecture functions for cross-functional teams across observability and resiliency domains 

Design and champion enterprise-wide standards, tooling, and frameworks to improve visibility, prevent outages, and ensure recoverability 

• Architect and operationalize observability solutions across AWS, Azure, Alibaba, and hybrid cloud workloads 
• Team & Culture Leadership 
• Lead, mentor, and grow two high-performing technical teams across specialized domains 
• Foster a culture of accountability, innovation, and engineering craftsmanship 
• Guide performance reviews, team growth plans, and recruitment strategies to scale expertise 
• Empower team autonomy while ensuring enterprise alignment across engineering initiatives 
• Program Execution & Delivery 
• Act as Technical Product Owner and Program Manager for critical observability and DR initiatives 

Drive cloud migration and virtualization strategies—including alternative hypervisor adoption (OLVM)—within enterprise constraints 

Advance pilot deployments into sustainable, resilient platforms with repeatable success patterns 

Maintain effective partnerships across Finance, Legal, TBM, and Continent teams to advocate for technical feasibility 

Domain Expertise

Observability

Design and scale enterprise observability strategy including logging, metrics, tracing, and alerting across hundreds of workloads 

• Lead implementation of platforms like Dynatrace, Grail, Splunk Cloud, Cribl, ThousandEyes, and more 
• Define observability baselines and SLIs/SLOs to support distributed service health monitoring 
• Enable data ingestion and visualization at scale, collaborating with SREs to foster proactive remediation 

Resiliency & Recoverability

• Implement robust, cloud-native strategies for workload resiliency and recoverability 
• Evolve DR posture from compliance-driven to mission-critical readiness 
• Lead DR drills, risk assessments, and response automation for continuous preparedness 
• Enable infrastructure and application recoverability for distributed and mission-critical systems 

Candidate Profile

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, or related field 

10+ years in technical leadership, engineering, and operations 

Deep Experience In:

Multi-cloud observability and logging infrastructure (AWS, Azure, Alibaba) 

Modern DR strategies with automated failover/failback architecture 

SRE and DevOps principles, monitoring frameworks, and root cause diagnostics 

Proven ability to navigate financial and organizational constraints to deliver impactful results 

Exceptional communication skills with the ability to influence technical and executive audiences 

Preferred

Hands-on experience with Dynatrace, Grail, and integration platforms such as Harness, ServiceNow, and BigPanda 

Background in digital transformation, consulting, or enterprise modernization 

Agile or Kanban delivery expertise in global, fast-paced environments 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 
Washington Applicants Only: Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.
Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.