Accounts Receivable Collections –Process Associate – English – Remote RO

Ready to shape the future of work? 
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

• We are inviting applications for the role of Accounts Receivable Collections –Process Associate – English – Remote RO
• Responsibilities 
•     Bank statements, Remittance advices
•     Investigating and identifying details for the amounts received
•     Refund the CN based on the credit policy rule and customer sign off
•     Coordinating query resolution/dispute management:
•     Telephonic and written communication with the customers
•     Telephonic and written communication with the rest of the departments
•     Provide to AR team manager or customer several reports on the AR activity based on the request
•     Attend weekly cash calls with process owners where is applicable
•     Coordinating query resolution/dispute management:
•     Country specific knowledge of taxation (VAT and CIT) & accounting rules applicable particularly for country-to-country transition
•     Deliver the required data for audit purposes
•     Ensure critical metrics are met and service is delivered to end users as expected
•     Ensure timely contacts with clients via email/phone/fax for collection purposes
•     Follow up on accounts and on disputed items
•     Find opportunities for continuous process improvement and innovative solutions and communicate these to the AR Team Leader
•     Issuing, checking and sending dunning letters/Collection letters
•     Maintaining customer master data (new customer set up/ changes, etc)
•     Making the accounting process controls established through the internal policies (SOX)
•     Perform customer account reconciliation/ bank reconciliation
•     Provide copies of invoices/credit notes to the customer when requested
•     Provide required monthly reports
•     Provide support to AR Team Leader and Regional AR Analyst for credit control activities as the need arises
•     Reporting periodical/on the spot regarding the activity process indicators
•     SOP creation and updating
•     Support ad hoc requests from Business group and local units.
• Qualifications we seek in you!
• Minimum Qualifications / Skills
•     Accounting knowledge – basic level (would be a plus);
•     SAP knowledge (represents an advantage);
• Preferred Qualifications/ Skills

University student/ graduate (Economic studies - may be an advantage)

• Why join Genpact? 
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  
• Make an impact – Drive change for global enterprises and solve business challenges that matter 
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities  
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  
• Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. 
• Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.