Head, Agency Banking

Responsibilities Include:

• Develop and implement the overall strategy for agency banking to drive growth, profitability, and market share.
• Work with all stakeholders to ensure the successful implementation of the Agent Banking and Financial Inclusion strategies of the Bank
• Regularly review agency banking operations against regulatory standards, the Bank standards, agent contracts, service level agreements, and regulatory requirements
• Lead initiatives to improve agent performance, customer experience, and transaction volumes.
• Collaborate with Product, Technology, and Operations teams to ensure seamless service delivery and innovative channel offerings.
• Ensure compliance with regulatory standards and internal policies.
• Drive partnerships with fintechs, aggregators, and other stakeholders to enhance distribution reach.
• Monitor performance metrics and prepare regular reports for management and regulators.

Requirements

Education/Qualification

• A Bachelor of either Finance, Business Administration, Economics, or any related field.

Experience

• Minimum of 10 years’ experience in retail or digital banking, with at least 5 years in a senior management role within agency banking

• Proven track record in developing and executing channel expansion strategies.
• Strong understanding of financial inclusion, digital payment ecosystems, and agent management models.
• Excellent leadership, communication, and stakeholder management skills.

Benefits

Why Join Us?

• Be at the forefront of driving financial inclusion and digital innovation.
• Work in a dynamic, forward-thinking banking environment.
• Competitive remuneration and performance-based incentives.