Administrative Professional 1/Front Desk Customer Service, PN 20076197

Administrative Professional 1/Front Desk Customer Service, PN 20076197

What You Will Do:

• Provide exceptional customer service to internal and external customers.
• Ask questions to uncover needs
• Accurately and efficiently document interactions electronically and/or in writing
• Confidently troubleshoot and seek out necessary information to address concerns

Who We Are Looking For:

• Someone who has excellent customer service skills
• Computer skills
• Problem solving skills
• Event scheduling and coordination

Benefits To You:

• Enjoy an excellent work/life balance
• Receive paid time off with vacation, sick and personal leave
• Receive 11 paid holidays per year.
• Receive regular pay increases; 1st increase after 4 months
• Receive an extensive benefits package; including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period.
• Experience growth opportunities within organization.
• Participate in employee tuition reimbursement programs.
• Receive a pension plan with 14% employer contribution. 

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

1 yr. trg. or 1 yr. exp. in secretarial science or business office applications. For positions requiring technical terminology, applicants must also have 6 mos. trg. or 6 mos. exp. in relevant technical terminology.

-Or equivalent of Minimum Class Qualifications For Employment noted above

Job Skills: Administrative Support/Services

ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE/EDUCATION PROVIDED ON YOUR CIVIL SERVICE APPLICATION. 

All bargaining unit and exempt new hires to ODOT must serve a one year probationary period.

This position is overtime eligible per FLSA Standards.

If this position is filled internally, the wage rate will be determined in accordance with the contract.

The final candidate selected for this position will be required to undergo a criminal background check.  Criminal convictions do not necessarily preclude an applicant from consideration for a position.  An individual assessment of an applicant’s prior criminal convictions will be made before excluding an applicant from consideration.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.