Senior Support engineer

Software Support Engineer – Virtusa

About Virtusa
Virtusa Corporation is a global provider of digital business strategy, engineering, and IT services that help clients accelerate transformation and thrive in the digital age. We partner with leading global organizations across banking, financial services, technology, and other industries to deliver innovative, high-performance solutions.

Role Overview

We are looking for an experienced Software Support Engineer with a strong background in technical support, SQL databases, and automated job scheduling. The ideal candidate will have a problem-solving mindset, excellent analytical abilities, and the capacity to provide effective Level 1 and Level 2 application support in a dynamic environment.

This role is primarily remote, with occasional office presence (once every 1–2 weeks).

Key Responsibilities

• Provide Level 1 and Level 2 software support, diagnosing and resolving technical incidents efficiently.
• Analyze recurring issues and propose process or system improvements to reduce downtime and enhance performance.
• Manage batch processing and automated job scheduling systems.
• Work closely with development and infrastructure teams to escalate and resolve complex incidents.
• Document all support procedures, incident resolutions, and troubleshooting guides.
• Monitor system performance and proactively identify potential problems before they escalate.
• Ensure adherence to SLAs and maintain high user satisfaction.
• 8+ years of experience in software/application support roles (not hardware support).
• Provide Level 1 and Level 2 software support, diagnosing and resolving technical incidents efficiently.
• Analyze recurring issues and propose process or system improvements to reduce downtime and enhance performance.
• Manage batch processing and automated job scheduling systems.
• Work closely with development and infrastructure teams to escalate and resolve complex incidents.
• Document all support procedures, incident resolutions, and troubleshooting guides.
• Monitor system performance and proactively identify potential problems before they escalate.
• Ensure adherence to SLAs and maintain high user satisfaction.
• 8+ years of experience in software/application support roles (not hardware support).

Required Qualifications

• Strong hands-on experience with SQL databases and data querying.
• Expertise in batch/process/job scheduling tools (e.g., Control-M, Autosys, etc.).
• Proficiency in scripting languages (e.g., Shell script, Python) for automation and troubleshooting.
• Excellent analytical and communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Ability to document incidents and maintain structured knowledge bases.
• Strong English communication skills (B2+).
• Readiness for shift work and occasional on-call duties.
• Proactive, self-driven attitude with a focus on continuous learning and problem-solving.
• Strong hands-on experience with SQL databases and data querying.
• Expertise in batch/process/job scheduling tools (e.g., Control-M, Autosys, etc.).
• Proficiency in scripting languages (e.g., Shell script, Python) for automation and troubleshooting.
• Excellent analytical and communication skills, with the ability to explain technical issues to non-technical stakeholders.
• Ability to document incidents and maintain structured knowledge bases.
• Strong English communication skills (B2+).
• Readiness for shift work and occasional on-call duties.
• Proactive, self-driven attitude with a focus on continuous learning and problem-solving.

Nice To Have

• Exposure to data management or ETL processes.
• Experience in banking and/or accounting environments.
• Basic understanding of Spark/Scala.
• Familiarity with cloud platforms (AWS).
• Work in a multicultural global team with exposure to top-tier financial clients.
• Be part of a company recognized for its innovation and digital excellence.
• Enjoy a flexible, hybrid work model with professional growth opportunities.
• Competitive compensation and a collaborative culture that values learning and impact.
• Exposure to data management or ETL processes.
• Experience in banking and/or accounting environments.
• Basic understanding of Spark/Scala.
• Familiarity with cloud platforms (AWS).
• Work in a multicultural global team with exposure to top-tier financial clients.
• Be part of a company recognized for its innovation and digital excellence.
• Enjoy a flexible, hybrid work model with professional growth opportunities.
• Competitive compensation and a collaborative culture that values learning and impact.

Why Join Virtusa