Administrative Coordinator & Scheduler

The Scheduler/Admin will manage daily scheduling and dispatch of cleaning crews, coordinate with clients and staff, and provide administrative support to the office. This role requires flexibility, strong organizational skills, and excellent communication.

Core Scheduler Duties:

• Schedule and Dispatch: Arrange appointments for cleaning crews/technicians and adjust routes daily to maximize efficiency.
• Customer Coordination: Confirm appointments, communicate updates, and resolve scheduling conflicts.
• Technician & Crew Support: Ensure field staff have job details, access information, and necessary tools/instructions.
• Workforce Coordination: Communicate with crew members, considering availability and skills when assigning jobs.
• Emergency Response: Handle last-minute or after-hours scheduling needs.
• Record keeping: Track service requests, completed jobs, crew assignments, and technician availability.
• Clerical Support: Manage phones, emails, filing, and incoming correspondence.
• Data Entry & Reporting: Update databases, logs, and spreadsheets; prepare daily/weekly reports.
• Schedule and Dispatch: Arrange appointments for cleaning crews/technicians and adjust routes daily to maximize efficiency.
• Customer Coordination: Confirm appointments, communicate updates, and resolve scheduling conflicts.
• Technician & Crew Support: Ensure field staff have job details, access information, and necessary tools/instructions.
• Workforce Coordination: Communicate with crew members, considering availability and skills when assigning jobs.
• Emergency Response: Handle last-minute or after-hours scheduling needs.
• Record keeping: Track service requests, completed jobs, crew assignments, and technician availability.
• Clerical Support: Manage phones, emails, filing, and incoming correspondence.
• Data Entry & Reporting: Update databases, logs, and spreadsheets; prepare daily/weekly reports.

Office Administration Duties:

• Customer Onboarding: Assist new customers with account setup and explain services.
• Collaboration: Work with operations and fleet managers on maintenance schedules and staffing needs.
• Office Manager Support: Assist with small tasks and projects as needed.
• Customer Service: Act as the first point of contact for client inquiries.
• Process Improvement: Suggest workflow adjustments to improve scheduling efficiency.
• Flexible hours; willingness to adapt to daily operational needs.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Customer Onboarding: Assist new customers with account setup and explain services.
• Collaboration: Work with operations and fleet managers on maintenance schedules and staffing needs.
• Office Manager Support: Assist with small tasks and projects as needed.
• Customer Service: Act as the first point of contact for client inquiries.
• Process Improvement: Suggest workflow adjustments to improve scheduling efficiency.
• Flexible hours; willingness to adapt to daily operational needs.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.

Requirements

• Proficiency with office software (MS Office, spreadsheets, scheduling software).
• Experience in administrative or scheduling roles is preferred.

Benefits

• Competitive Salary

• Friendly and supportive team environment
• Opportunities for growth and skill development