End User IT Services Lead

Reports to: Assistant Director, IT Hybrid Infrastructure and Operations

Salary Range: $88,700.23 to $125,700.07 per annum

Union/Excluded: Excluded

Security Screening: Required 

Job Type: Regular full time 

Additional Info: An eligibility list to fill future vacancies may be established. Testing may be required. Lesser qualified applicants may be appointed at a lower level. 

We are seeking an End User IT Services Lead to join our team in VICTORIA, British Columbia, Canada. 

Are you a dynamic IT leader with a passion for delivering exceptional end-user technology experiences?

Both strategic and hands-on, this role will lead the design, deployment, and lifecycle management of all end-user computing services, including desktops, laptops, mobile devices, virtual desktop infrastructure (VDI), meeting room AV solutions, and associated operating systems, software, and security solutions.

You will be the go-to expert for endpoint technologies, leveraging platforms like Microsoft Azure, Microsoft 365, and traditional infrastructure to create a modern, efficient, and secure digital environment. Collaborating with IT leadership, business units, and external partners, you will ensure our teams have the tools they need to thrive, today and tomorrow.

If you're a strategic IT leader, with strong technical and communication abilities and a client-focused mindset, this is your opportunity to make a meaningful impact. Submit your application today!

Hybrid Work Model

This position is located in our Victoria, BC office. You will have the flexibility to work part of the time on-campus and part of the time off-campus. The requirement for on-campus presence is a minimum of 40% of your schedule in a month. 

Additional requirements are determined by the role functions and operational needs of each business area.  

• Designs, implements, and manages reliable, secure, scalable, and cost-effective endpoint computing solutions using Microsoft 365, Azure Cloud, and related technologies that are aligned with business needs.
• Translates business requirements into technical specifications, policies, and procedures to support effective endpoint computing solution development and operational management. 
• Leads the development and analysis of metrics from various infrastructure layers to support infrastructure capacity and redundancy planning, performance tuning and defect resolution.
• Evaluates overall IT hybrid infrastructure capacity availability and usage in order to ensure optimum and cost effective system performance across all domains of computing, networking and storage to ensure expenditures are in line with set business goals and plans.
• Advises senior management on alternative solutions, risk assessments, and cost-benefit analyses of current and future solutions.
• Oversees the execution and deployment of endpoint computing solutions, ensuring alignment with strategic plans. 
• Leads cross-functional project teams to deliver complex IT initiatives and projects in accordance with project management standards. 
• Supervises staff, manages performance, and supports professional development and HR processes. 
• Collaborates with the BC Pension security team to define and implement best practices related to endpoint computing solution design and management.

Must Have

• Bachelor’s degree in Technology, Engineering, Computer Science, or related discipline and five years of related experience.
• A minimum of four years of experience supervising staff, including assigning work, managing performance, approving leave, initiating disciplinary actions, and setting team goals.
• A minimum of five years of recent experience in endpoint / end-user computing solutions design, delivery, and management.
• A minimum of five years of relevant experience in on-premise infrastructure management in a Windows or UNIX environment (e.g. servers and applications, Exchange, etc.), including upgrades and change planning (e.g. coordination of changes, process improvement, technical documentation) and providing higher tier (2+) support and troubleshooting of issues.
• A minimum of three years of current (within the last five years) expert knowledge and experience in managing a variety of Microsoft cloud technologies including, but not limited to Microsoft 365, Azure AD and synchronization with Active Directory, Entra ID, administration of user services on Exchange Online, MS Teams, Microsoft Endpoint Manager (Intune), Autopilot and other services, including providing higher tier (2+)support and troubleshooting of issues.
• An equivalent combination of education, training and experience may be considered.

Nice To Have

Preference may be given to candidates with the following experience:

• Microsoft Endpoint Manager (Intune) for iOS, Android, and Hybrid joined Windows 11 devices.
• Managing and configurating Microsoft Teams, including voice services, copilot and other features.
• Managing and maintaining a hybrid infrastructure between on-premises and cloud (e.g. Entra ID and Azure Active Directory, Hybrid Exchange, VDI, etc.).
• Automating system administration using scripting/PowerShell
• IAC using Terraform/Terraspace and Github
• Windows Always On VPN
• Working with a variety of vendors and third parties.
• Supervisory experience in a union environment.

Knowledge, Skills and Abilities

• Working knowledge of computing, networking, storage technologies, including cloud computing infrastructure (in particular Microsoft Azure platform).
• Strong skills in system design, planning, implementation, and documentation.
• Ability to successfully manage multiple assignments at once.
• Strong knowledge of information security best practices for end point devices.
• Knowledge of ITIL processes and tools.
• Relevant technical certifications (e.g., Microsoft, Apple, CompTIA, or ITIL) are advantageous.
• Excellent customer service, listening, and communications skills with a client service focus.
• Strong technical writing and documentation skills.

Application Requirements

Cover letter: Please do not submit a cover letter; it will not be reviewed.

Resume: A resume is required as part of your application. Ensure your resume includes your education, the start and end dates (month and year) of your employment, and any relevant information that relate to the job requirements.

Questionnaire: As part of the application process, you will be prompted to complete an online questionnaire to demonstrate how you meet the job requirements. Responses will be used to shortlist applicants against the job requirements. Please allow approximately 15 minutes to complete this questionnaire.

Applications will be accepted until 11:59 pm PST on the closing date. Late applications will not be considered.

Diversity & Inclusion

BC Pension Corporation is an equal opportunity employer committed to establishing an inclusive, equitable, and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression, marital status or any other basis protected by applicable law. 

We are committed to ensuring that reasonable accommodations are made available to persons with disabilities during the recruitment, assessment and selection processes and will provide reasonable accommodations upon request. If you require assistance or accommodation due to a disability, please email us at jobs@pensionsbc.ca.  

Thank you for your interest in working with us. We will let you know about your status in this competition as soon as possible. If you have questions about this opportunity, please email us at jobs@pensionsbc.ca.

BC Pension Corporation is one of the largest professional pension service providers in Canada. We serve over 718,000 active and retired members and more than 1,000 plan employers, paying out nearly $500 million in benefits each month (over 5.8 billion a year) to over 233,000 retirees. One in eight BC citizens is a member of one of the five pension plans we serve. Services include providing plan information to members and employers, managing contributions and members records, paying pension benefits, and providing policy, financial and communication services to plan boards. We are a community of dedicated professionals who share common beliefs about client service and a desire to make our organization an even better place tomorrow than it is today.