Field Service Coordinator (7 PM - 7 AM)

The Field Service Coordinator is responsible for communicating effectively between customers and service technicians; ensuring the customer’s needs are addressed and resolved in a timely manner while providing superior customer service.  

This is a rotational position 7 days on working from 7 pm – 7 am, then 7 days off.  
 

• Responsible for answering the phone and talking directly to customer to receive information concerning the job.
• Liaise as required with customers and technicians.
• Communicate effective and provide superior customer service 
• Respond promptly and efficiently to customer inquiries 
• Responsible for dispatching technician and communicating with customer on ETA. 
• Responsible for entering in tickets in D365 and Work Orders in myMaintenance
• Understand and comply with all legal requirements and company policies and procedures, including, but not limited to: Finance, Human Resources, Legal and Compliance, Quality and HSES, etc.
• Financial responsibilities will be communicated by manager and/or local or global Delegation of Authority,    when applicable
• Compliance with all Nabors Policies, Systems, and Standards, including, but not limited to: Compliance and Legal, Finance, Human Resources, Quality and HSE, etc.
• Other duties as assigned

Minimum Qualifications/Skills:

• High school diploma or equivalent
• Organized and detail oriented with excellent verbal and written communication skills.
• Expert level Microsoft Excel, and Microsoft Word skills, phone and filing duties
• Ability to interpretate and understand geographic information portrayed on a map.  
• Strong verbal and written communication skills 

Preferred Qualifications:

• Product knowledge with Catwalks, Top Drives and Wrenches 
• Previous dispatcher experience and/ or experience with drilling equipment. 
• Spanish speaking

Behavioral Compentencies:

• Good Judgement and the ability to make quick decisions
• Good Customer service skills 
• Teamwork
• Technological Skills 
• Organizational Skills  

Technical Compentencies:

• Product Knowledge ability to respond to queries related to Rig equipment

Physical Requirements/Working Conditions:

• Requires close vision, color vision, peripheral vision, and the ability to adjust focus.
• Typically works in a moderately noisy, business office environment. 

Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
Equal Opportunity Employer
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.  To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct.