Senior Service Delivery Associate - Malvern, PA

General Information

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City Malvern State/Province Pennsylvania Country United States Department DELIVERY_ACCOUNT_OPERATIONS Date Tuesday, October 7, 2025 Working time Full-time Ref# 20036525 Job Level Individual Contributor Job Type Experienced Job Field DELIVERY_ACCOUNT_OPERATIONS Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 33,360 Annual Base Salary Maximum 66,720 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary:

We are seeking a dependable and proactive Senior Service Delivery Associate to support daily mailroom logistics across multiple buildings. This role is responsible for managing inbound and outbound package handling, ensuring timely and accurate distribution, and maintaining efficient locker operations. Additionally, the supervisor acts as the second-in-command, stepping in as Manager when needed, overseeing the entire operation and ensuring seamless service delivery.

Key Responsibilities:

Operational Duties:

• Receive all incoming packages from FedEx, UPS, USPS, and other carriers, including office supply deliveries.
• Sort, log, and assign inbound packages to designated lockers across various buildings.
• Transport and distribute packages to assigned locker locations efficiently and safely.
• Collect outbound packages placed in lockers by clients and return them to the main office for processing and shipment.
• Maintain organized and secure mailroom and locker areas.

Supervisory Duties:

• Act as the second-level manager, taking full managerial responsibility in the absence of the Mailroom Manager.
• Oversee daily mailroom operations, ensuring timely workflow and adherence to service standards.
• Address client and internal customer service inquiries and resolve package-related issues.
• Monitor team performance, provide guidance, and support staff in their daily tasks.
• Generate operational reports and track metrics related to package volume, delivery times, and service issues.
• Assist in developing and improving standard operating procedures and efficiency measures.
• Coordinate with vendors, carriers, and internal departments to ensure seamless delivery and pickup processes.

Qualifications:

• High school diploma or equivalent; additional education or certifications in logistics or operations management a plus.
• 2+ years of experience in mailroom, shipping/receiving, or logistics operations.
• Prior supervisory or lead experience preferred.
• Strong organizational skills and attention to detail.
• Ability to lift and transport packages (up to [insert weight limit]) regularly.
• Proficiency with basic computer systems and package tracking tools.
• Excellent communication and customer service skills.
• Ability to multitask and adapt in a fast-paced, multi-building environment.

What We Offer:

• Competitive hourly compensation with overtime potential
• Comprehensive benefits from day one (medical, dental, vision, life insurance)
• 401(k) with company match
• Paid time off, holidays, and personal days
• A culture that prioritizes flexibility, safety, and work-life balance

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