Network Engineering Manager

Network Engineering - Manager

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 10,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service. 

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About The Role:

The Network Engineering Managerd is a role with strong focus and experience on both traditional on-prem networking and Cloud networking, as well as SDWAN. This role requires the candidate to be comfortable leading a team of network administrators/engineers, located around the globe, with a strong focus on Operations and Support. The candidate will need strong budgetary skills and be competent in talking to all levels of the organisation.

This position is part of the Network Team and reports to the SVP of Infrastructure Services – Network. This role interacts closely with IT architects, engineering groups, system admins, application support, and development groups worldwide. 

Job Duties in Brief

The main responsibilities of this position are:

• Oversee routine maintenance activities, like patching of network devices, software upgrades, tech refreshes.
• Maintain a high level of customer service to our clients (internal and external).
• Responsible for proactive and reactive monitoring of the global Citco network, including WAN and LAN at the datacentres and at the remote offices worldwide and our cloud networks. 
• Strive towards operational excellence, continuous improvement, process stream-lining.
• Possess strong traditional networking and cloud networking experience and understanding.
• Show strong understanding of network security concepts and practices.
• Escalation point for complex troubleshooting. Recognized across the organization for his/her/their expertise and sought as a resource for resolution of unique or complex problems.
• Contribute and review the team’s processes, policies, configuration standards, etc.
• Develop Infrastructure as Code practices with focus on Networking.
• Build cloud infrastructure topology and environments, by means of automation (AWS Cloud Formation, Azure ARM templates, pipelines, etc).
• Strong familiarity with SDWAN.
• Elevate the skills of the Network Team in the area of cloud networking.

Key Responsibilities

• Manage the activities of the Network Operations Team to align priorities with the needs of the business.
• Level 2 and level 3 support of the network infrastructure.
• Monitor the performance of the on-prem and cloud network infrastructure, and strive to resolve issues before they impact users. 
• Capacity management and capacity planning for the network infrastructure.
• Manage Priority One problems to closure.
• Mentor the rest of the team to elevate their technical and soft skills and impulse their professional growth.
• Ongoing and annual appraisal of subordinate staff.
• Present budget requirements at year end and justify capital and operational expenditure.
• Show excellent decision-making skills that are business and client centric.
• Strong troubleshooting skills.
• Travel potentially up to several times per year 
• Abide by established processes, procedures and policies.
• Maintain the on-call rotation calendar and participate in the on-call rotation.
• Keep informed on new developments and products in our technology area and recommend implementation of new solutions as appropriate. 

About You

1. The successful candidate is an experienced and energetic contributor, with the ability to build customer relationships, while driving alignment and strategy in the Network IT group. You can impact both day-to-day service delivery and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

Experience and Technical Skills

1. Must haves - Strong knowledge and extensive hands-on experience in the following areas and technologies

• Traditional enterprise networking (Cisco switches and routers, Meraki switches, Nexus switches, etc).
• SDWAN technologies – Vmware Velocloud.
• Azure, AWS, Google GCP, Oracle OCI cloud fundamentals, with emphasis on networking.
• Experience automating and scripting the management and operations of network infrastructure with tools such as Terraform Ansible, GitHub, JFrog or Network specific automation tools.
• Scripting and programming skills (json, yaml, python, powershell, bash shell, DOS batch, perl, etc).
• Palo Alto firewalls and their administration from Panorama.
• F5 BigIP load balancers.
• Network monitoring systems (Cacti, Solarwinds, MRTG, etc).
• At least 15 years of experience in networking.
• At least 5 years network management experience.
• Analysis of packet captures (with Wireshark, etc) and flows using Netflow collectors (Solarwinds).

1. Education

• Bachelor's degree or technical qualification prevalent to the position.

1. Desired skills and expertise

• Solarwinds experience
• Demonstrated commitment to continuous improvement and training
• Deep knowledge and experience, not only on the networking technologies, but also on other areas of the infrastructure stack, like compute, storage, middleware, VDI, applications.
• Strong verbal and written communication skills
• Excellent presentation skills and an ability to engage audiences
• Ability to build relationships and work well across functions
• Experience in a collaborative team environment, accepting workload and responsibilities
• Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
• Demonstrates a strong customer orientation, and strategic thinking with an entrepreneurial spirit
• Demonstrates cross-functional expertise and the ability to thrive in a highly complex environment
• Lead proof-of-concept initiatives, document results, design final solution and implementation.
• Keep informed on new technologies and products in the networking areas and recommend implementation of new solutions as appropriate. 

What We Offer:

• A challenging and rewarding role in an award-winning global business.
• Opportunities for personal and professional career development. 
• Great working environment, competitive salary and benefits, and opportunities for educational support.
• Be part of an industry leading global team, renowned for excellence.

Remuneration:

A highly competitive salary package will be awarded the successful candidate. 

Confidentiality Assured.