IT Manager

We’re hiring an IT Manager to lead and scale our IT operations across a globally distributed, remote-first team. This is a strategic hire to take ownership of IT security, infrastructure, automation and support - removing friction and enabling productivity at scale.

What You'Ll Own

1. Infrastructure & Operations

• Administer our Google Workspace domain, ensuring system integrity and user access.
• Implement and manage a licensing solution for all software.
• Optimise device procurement and implement and maintain MDM, reducing long-term leasing costs, and ensuring control of hardware.

2. Security & Compliance

• Enforce cybersecurity best practices (e.g. SSO, MFA, IAM).
• Ensure compliance with GDPR, ISO 27001 and other standards.
• Conduct regular security audits and risk assessments.

3. Automation & Efficiency

• Automate key workflows (onboarding/offboarding, access).
• Introduce an ITSM tool to manage and triage support requests (e.g. Jira or Notion).
• Drive cost-efficiency in cloud and SaaS.

4. Support & Service Management

• Provide responsive tech support across time zones.
• Track and improve IT service performance metrics.
• Deliver a frictionless employee onboarding/offboarding experience.

5. Software & Access Management

• Implement and manage SSO integrations across systems.
• Maintain real-time visibility over access and license usage.
• Regularly audit permissions to reduce risk.

6. Business Continuity

• Create and maintain disaster recovery and backup plans.
• Ensure 24/7 access continuity for all business-critical tools.

7. Vendor Management

• Oversee all SaaS, cloud and IT vendors.
• Evaluate new technologies that align with business growth and budget.

What Success Looks Like

• ✅ Seamless IT experience – employees onboarded and offboarded swiftly.
• ✅ Zero compliance risk – complete control over user access and system integrity.
• ✅ Smart spend – clear ROI on every tool, no wastage in licensing or hardware.
• ✅ Security-first culture – IAM, MFA, MDM and SSO/Google oauth embedded in operations.
• ✅ Resilient systems – fast recovery and continued service during outages or incidents

Ideal Candidate Profile

• 5+ years in IT management or systems administration, ideally in a remote-first SaaS environment.
• Expert in Google Workspace, including hands-on automation using API’s.
• Proven experience with MDM, SSO, IAM and device lifecycle management.
• Strong understanding of cybersecurity and compliance frameworks (GDPR, ISO 27001, SOC 2).
• Experience with automating IT workflows and deploying ITSM tools.
• Skilled at troubleshooting, vendor negotiation, and supporting global teams.
• Clear communicator with strong stakeholder management skills.

Benefits & Perks

💸 Salary - We hire across 34+ countries. We determine salaries based on Geographic Location, Seniority, Interview Performance, and Market Rates using leading compensation benchmarking tools.

🚣 100% Remote - In a fully digital world, work from anywhere you want!

🕒 Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm).

💻 Tools - a dedicated work laptop + any accessories you need to do your best work.

• 👕 Swag Pack - start your TryHackMe journey with a sought-after branded swag bundle!
• 💪 Personal Development - £2,500 training budget to acquire certifications, books and more.
• ⛱️ Company Retreat - an annual company retreat, fully paid for by us!
• 🧡 Health Insurance - if you're in a country that doesn't have public health care.
• 🍼 Enhanced Maternity & Paternity- an enhanced package on top of statutory requirements.
• 💸 401k / Pension - TryHackMe makes it easy to save money for your retirement.

🍕Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches.

🎟 Free THM subscription for your circle - we know our platform can be transformative, and we want to extend that impact to your family and friends!

Our Hiring Process:

• Stage 1: Screening interview with Talent team
• Stage 2: Hiring Manager Interview
• Stage 3: Take home task based interview
• Stage 4: Founders interview

Please note that, at this time, we are unable to provide sponsorship