Office Administrator - Reception Part-time - Victoria Centre, Nottingham

Purpose of the Role

The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting from daily visitors to permanent tenants. Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all, reporting to the Business Support Manager.

Key Responsibilities

• Meet and greet visitors in a friendly and professional manner delivering world class service
• Manage the switchboard in a professional and effective manner answering all calls adhering to company policy
• Manage customer enquiries in person and via email to a high standard
• Postal distribution and organisation of couriers when required
• Corporate Responsibility – Charity Donations – accurately count, bag, bank and record all the monies to be sent to the centres Charity of the Year
• Processing of Car Park Season Pass tickets, renewals and support with car park queries using the car park software system
• Manage room bookings and prepare meeting rooms (including provision of refreshments when required) to a high standard
• Responsible for stationery/catering orders
• Manage uniform distribution and stock control, ensuring stockroom is kept clean and tidy
• Managing lost property received within the centre, logging, and destroying as per company policy and legislation
• Provide admin duties and tasks as and when required by the Business Support Manager and other management requests

Skills, Knowledge and Experience

Qualifications & Experience

Essential:

• Excellent interpersonal, customer services skills and professional phone manner
• Able to act with integrity and ensure all administrative information relating to the business is kept confidential (in compliance with Data protection legislation)
• A good working knowledge of Microsoft Office (Outlook, Microsoft Excel, Word, and Powerpoint)
• Strong organisational skills - able to prioritise their workload to meet the daily demands of the role
• GCSE Grade C or above in English & Maths
• Office environment experience, polite, and well presented combined with strong communication skills

Desirable:

• Cash handling experience

Working Hours - Part-time Monday to Friday – 22.5 hours a week. 08.45am - 13.15pm

Salary - £12.49 p/h £14,613.30 p/a 

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Please see our Benefits Booklet for more information.