Customer Billing Rep

Essential Job Duties And Responsibilities:

• Print all premium, cancellation, payment received, and non-payment notices daily.
• Review and prepare all incoming payments for processing through Accounts receivable system.
• Perform daily Lockbox run and review stop file report.
• Review all system generated cancellation notices and prepare for mailing.
• Notify brokers on cancellation notices to proactively follow up with insureds for payment.
• Process all phone payments via the CHAX software and email payor that payment applied.
• Provide premium payment information in response to billing phone and e-mail inquiries.
• Verify refunds in accounts receivable system against policy declarations, secure management approval if needed.
• Process and issue premium refund checks for mailing.
• Provide underwriters/management with required account information necessary for late payment approvals.
• Issue and process policy cancellations for non-payment of premium.
• Analyze billing screens and prepare exhibits for brokers to explain the billing status of a specific policy or account.
• Participate in the testing of system changes that affect the processing of billing transactions before those changes are put into production.
• Perform other duties as necessary.

Knowledge, Skills, and Abilities;

• Ability to analyze payment histories displayed in Accounts Receivable system and clearly respond to billing inquiries.
• Review and process all incoming premium payments.
• Interpret and apply regulations dictating the issuance and mailing of cancellation notices for non-payment of premium.
• Review and analyze data displayed on various Accounts Receivable system generated reports.
• Ability to accurately and efficiently enter information into a computer system. 
• Ability to use 10-key calculator.
• Knowledge of or the ability to learn about Chubb Agriculture products, services, and systems.
• Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
• Ability to perform basic mathematical calculations.
• Ability to respond to telephone inquiries accurately and professionally.
• Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.
• Ability to organize and prioritize multiple tasks and to perform many tasks simultaneously.
• Ability to learn and develop skills in the use of department equipment.
• Ability to remain calm and professional.
• Ability to maintain confidentiality.
• Ability to work well with people in a team environment.
• Ability to work from oral or written communication.
• Ability to assist in other work-related areas as required.

High School or GED required

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.