Vice President, Business Manager - Card Product

The Card Product organization is a team of highly talented product and portfolio managers focused on building and launching card products and services at speed – with quality, intent, and a relentless focus on delivering products and services our customers trust and love. We’re transforming customer experiences, simplifying the ways we do business, and driving toward product excellence.

As a Vice President, Business Management in the Card and Connected Commerce team, you will have two main focus areas: manage day-to-day business operations with a focus towards enhancing efficiency and effectiveness, and communicate business and product strategy and progress to leaders and stakeholders to build advocacy.

Job Responsibilities

• Manage Card Product Objectives & Key Results, KPIs and other key business results/metrics for the team – partnering across Card Product Team, Technology, Data & Analytics, Design & Customer Experience
• Manage the Card Product & Technology budget in partnership with Finance, tracking burn and delivery, ROI and managing headcount 
• Manage key executive and stakeholder updates – responsible for leading material planning and creation in partnership with Product team and extended Quad (e.g., business unit reviews)
• Identify opportunities to help amplify our work across the organization and drive partnership with LOBs and Product teams. Create compelling narratives to tell our story to gain support and engagement 
• Manage the Card Controls reporting and issue/risk escalations in partnership with Controls, Risk, Legal & Compliance 
• Manage the Card Product operating model – responsible for documentation, implementation, and ongoing strategy and planning for team and partner engagement 
• Manage new hire onboarding and training, employee recognition and training 
• Own end-to-end delivery of special projects that are critical to success but require deliverables beyond those covered by product owners and other team leads

Required qualifications, capabilities and skills

• 6+ years of experience in business management, strategy, financial services, or product management
• Proven track record in managing complex programs, driving change within large, highly matrixed organizations and managing stakeholders 
• Ability to think strategically while still being comfortable diving into the details required to ensure successful execution
• Passion for understanding customer needs and demonstrated ability to drive business results
• Outstanding verbal and written communication 
• Ability to thrive in ambiguous situations
• Proven track record of managing risk and controls
• Strong financial acumen with ability to understand and manage organizational financial metrics
• Bachelors or Masters in Business Management or comparable field of study

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans