Product Director, SMB Payments

Join a team that is redefining the future of payments, where innovation meets impact. Help us create seamless, secure, and meaningful payment experiences for businesses everywhere.

Job Summary:

As a Product Director of Value-Add Services in our Banking Payments Small and Mid-Sized Business team, you will shape the strategy and delivery of solutions that protect clients from fraud and enhance their payment journeys. You will collaborate with talented colleagues to design features that simplify how businesses move money and interact with our platforms. Together, we focus on making payments safer, smarter, and more intuitive for our clients. Your work will directly influence how businesses thrive in a rapidly evolving digital landscape.
 

Job Responsibilities:

• Define strategy, roadmap and own refinements / iterations to strategy based on business objectives, customer research, competitive dynamics and collaboration with cross-functional partners
• Lead and partner with product delivery and tech teams to enable new offerings and refine existing experiences
• Build and lead a high-performing team 
• Identify potential roadblocks and develop recommendations for delivery issues
• Manage internal risk and compliance review processes to support launch and ensure a strong control environment
• Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
• Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, field support) to manage prioritization and resourcing
• Structure and sponsor analytics to define new opportunities and examine performance of existing offerings

Required Qualifications, Capabilities, And Skills:

• 10+ years product leadership experience
• Proven track record of managing transformations of mission-critical payments and digital platforms and of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
• Strong executive presence; comfortable interacting with and presenting to all levels of management
• Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
• Strong influencing and partnership / collaboration skills to drive cross-functional teams
• Proven track record at leading high performing teams
• Experience working in Agile required
• Positive, team-oriented attitude and inspiring leadership skills a must

Preferred Qualifications, Capabilities And Skills:

• Bachelor’s degree required; MBA preferred
• Financial Services experience strongly preferred
• Payments experience preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans