Inside Sales Professional

Inside Sales Professional

Position Profile

The Inside Sales Professional is responsible for engaging existing Ricoh accounts with a focus on customer retention and expanding Ricoh’s product and service offerings. This is a 100% telephone-based sales role requiring a minimum of 30 outbound calls or activities per day. Accurate and timely documentation of opportunities in the RForce system is essential. The role may expand to include additional responsibilities such as ZBA, lead generation, or other projects.

Key Responsibilities

• Drive sales in the SMB customer segment through outbound telephone-based selling.
• Make a minimum of 30 outbound calls/activities daily.
• Focus on retaining existing customers and expanding Ricoh’s equipment and service footprint.
• Apply customer-focused selling techniques, effective communication, and objection handling.
• Deliver prepared sales messaging to describe products and services.
• Provide professional, courteous, and efficient customer service.
• Meet or exceed revenue and placement goals for equipment and services.
• Maintain accurate records of account activity in the RForce sales database.
• Serve as the first point of contact for customers.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience in a related sales environment.
• Minimum of 2 years of successful B2B telephone-based account management and development experience.
• At least 6 months of Ricoh sales experience.

Knowledge, Skills & Abilities

• Strong understanding of sales methodologies and processes.
• Ability to follow instructions and think independently.
• Coachable and accountable.
• Self-motivated with consistent drive.
• Effective team player.
• Strong negotiation, written, and verbal communication skills.
• Demonstrated business acumen and account planning capabilities.
• Excellent time management and organizational skills.
• Proficient in Microsoft Office Suite and general computer skills.

Working Conditions & Demands

• Typical office environment with standard lighting, ventilation, and noise levels.
• Regular communication with team and department.
• Diverse work assignments with frequent problem-solving and innovation.
• Involvement in high-pressure situations requiring resilience.
• Primarily sedentary work with occasional walking, standing, bending, and lifting.
• Moderate dexterity required for tools such as calculators, keyboards, telephones, and headsets.   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

Come Create At Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself:

At Ricoh, You Can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.