IT Help Desk (Onsite)

                                            We are The Customization Group,

a global leader in mass customization, leveraging AI and automation to revolutionize the personalized products industry. With a strong international presence across Europe, North America, and the Middle East, we manufacture up to 2.500.000 unique products daily, reaching millions of customers through 20+ own online shops and 1,000+ partner stores. Our AI-first strategy drives efficiency, scalability, and innovation, keeping us ahead in a fast-moving market while growing through AI-driven acquisitions and partnerships.

Our diverse team of 700+ professionals from 40+ nationalities thrives in a culture of collaboration and ambition. Whether in our tech hubs, production facilities, or business locations, you’ll find the perfect environment to take ownership and drive impact in the future of e-commerce.

We have a brand-new opportunity for a Product Owner. You will play a key role in defining and executing an innovative Product Vision. Sounds good? Then keep reading!

Why you will love working with us:

• Global Collaboration: Benefit from working in our internationally dispersed teams, gaining valuable global insights within a dynamic, owner-managed company 🌍
• Health & Wellness Commitment: Take advantage of our comprehensive health and vision insurance plans, demonstrating our dedication to your well-being 🏥
• Comprehensive Leave: Benefit from 10 vacation days, 7 recognized holidays, and an additional 5 days of paid sick leave, ensuring you have ample time to recharge 🔋
• Team Engagement: Engage in team-building events celebrated throughout the year and enrich your expertise through local workshops, fostering both professional growth and community spirit 🌟
• Professional Opportunities: Dive into exciting projects and seize abundant opportunities for professional growth and development 🚀
• Office Perks: Delight in unlimited coffee, tea, and water available at all times, enhancing your work environment ☕

What You Will Do:

• Troubleshoot and provide support for print stations and supervisor stations.
• Maintain clean, organized, and properly labeled IT equipment installations.
• Diagnose and resolve PC issues across the site.
• Ensure IT security compliance by following company policies and industry best practices.
• Provision, configure, and install workstations and administrative PCs.
• Assist the IT Admin in CMH and the Global Head of Infrastructure with server management, backups, installations, and updates.
• Perform network cable installations and troubleshoot connectivity issues as needed.
• Develop and maintain IT support documentation.
• Monitor, organize, and manage IT inventory for the Phoenix site.
• Participate in U.S. and global IT meetings.
• Collaborate with Picanova Inc. and Picanova GmbH IT teams as required.
• Provide on-floor IT support to the Production Team when needed.

Preferred Background:

• 1–3 years of IT help desk or technical support experience in a manufacturing or warehouse setting.
• Familiarity with ERP/WMS systems and production-floor equipment (scanners, printers, labelers).Experience with Windows OS, Office 365, networking basics, and Active Directory.
• Hands-on experience supporting shift-based or high-volume operations.
• Strong troubleshooting skills with both hardware and software.
• Embrace the opportunities that await you here.
• Your journey may lead to new skills, relationships, and success!

        One team. Millions of happy customers worldwide. Join us!

https://www.thecustomizationgroup.com/