Senior Product Marketing Manager – AI Customer User Experience (UX)

As part of the AI Business Solutions team, you’ll join a pioneering group at Microsoft that is reshaping how work gets done across every business function. Our mission is to transform core business processes with AI and agents—empowering organizations to move beyond the constraints of traditional enterprise tools. We help customers become more agile, unlock new levels of productivity, and accelerate growth through intelligent, adaptive solutions that drive real impact. 

We’re seeking a Senior Product Marketing Manager – AI Customer User Experience (UX) to lead the creation and management of customer-facing product prompts and in-product campaign activations. This role blends technical expertise in AI with creative UX writing and campaign strategy to deliver engaging, high-impact experiences that drive awareness, adoption, and usage. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.     

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.    

Responsibilities

AI Product UX Writing 

• Partner across product, marketing, and engineering teams to write clear, engaging messages and CTAs (call to actions) aligned to in-product experiences. 
• Continuously test and optimize copy based on performance data and share learnings across teams. 

Testing Framework & Insights 

• Develop and maintain a cross-channel testing framework to evaluate which prompts, words, and experiences drive the most engagement. 
• Share insights across product functions to inform future UX and campaign strategies. 

Prompt Writing & Activation 

• Write and test AI prompts for use in ad campaigns, demo videos, and product experiences. 
• Ensure prompts meet standards for clarity, quality, and engagement. 

Persona & Customer Journey Alignment 

• Align product messaging to buyer personas and customer journeys. 
• Develop and maintain a style guide and messaging strategy tailored to persona-specific engagement and activation goals. 

Collaboration & Communication

• Work closely with marketing, product, and engineering teams to ensure consistent and impactful customer experiences. 
• Represent the voice of the customer in UX and campaign decisions. 

Embody our Culture and Values   

Qualifications

Required/Minimum Qualifications

• Master's Degree in Marketing, Computer Science, Business or related field AND 3+ years experience in business  
• OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 5+ years experience in business  

OR equivalent experience.

• 5+ years of experience in UX writing, product marketing, or customer experience strategy, including direct experience creating and optimizing in-product content and AI-driven campaign activations 

Additional or Preferred Qualifications 

• Master's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business  
• OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 8+ years experience in business  

OR equivalent experience.

Product Marketing IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.    Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay 

Microsoft will accept applications for the role until October 24, 2025. 

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. 

 Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.