Manager - IT Infrastructure - CBO - Full-Time - Days

The Manager, Enterprise Technology Services manages to services related to design and implementation of server, storage, database, email/messaging, and virtualization technology for The Christ Hospital Health Network, and will also provide strategic direction and oversight to ensure the stable, secure, and effective operation of IT Infrastructure. 

Enterprise Technology

• Directs team to properly implement best practices for infrastructure services including proven infrastructure methodologies, service management processes and operational support
• Partners with IT Leadership team, IT vendors and business leaders in managing overall IT operations to improve infrastructure costs, performance and customer satisfaction
• Manages IT infrastructure budget, developing cost/benefit analyses for proposed spending and evaluating and negotiating potential solutions
• Provide guidance to ensure that all systems meet current and anticipated availability and capacity requirements
• Provide long-term technical vision and strategic direction for data center infrastructure
• Ensure team provides and governs infrastructure architecture designs and standards
• Creates reference architectures, position statements and technical design documents
• Researches, identifies and recommends industry best practices for solving business problems
• Benchmarks and collaborates with technology vendors for technology planning purposes

Project Leadership and Oversight

• Works with PMO to manage resources and activities to ensure enterprise technology project deliverables are met on time and within budget while delighting our customers.
• Helps to identify project risks and set timelines to meet customer expectations.
• Coordinate with the appropriate internal organizations, such as Supply Chain, Finance, and Legal, to construct performance-based, accountability-driven vendor agreements.

Leadership And Human Resource Management:

• Builds, leads and manages a high performing team through staff development, recruiting and retention to support growing business needs
• Leads effective change - Recognizes the need for, takes personal accountability to adapt, and leads others through organizational change
• Fosters a service oriented atmosphere of teamwork between the business and IT
• Leadership presence that establishes credibility at the highest levels of the organization, as well as across and down the organization with system users
• Must be a professional and possess unquestionable integrity, credibility, business ethics and character
• Outstanding communication skills with a demonstrated ability to connect with people on business needs, infrastructure issue resolution, projects and/or financial issues

Delivers high levels of initiative, drive and poise coupled with qualities of maturity, professionalism, flexibility, and patience

Provides training and mentoring as needed

KNOWLEDGE AND SKILLS (e.g., BSN required, MSN preferred.):

Education:

• High school diploma required
• Bachelor's Degree in IT discipline, preferred

YEARS OF EXPERIENCE / REQUIRED SKILLS AND KNOWLEDGE:       

• Minimum 10 years of Information Technology in a large, complex environment
• Minimum 3 years’ experience leading enterprise infrastructure group
• Minimum 5 years’ experience managing or leading large infrastructure projects
• Minimum 5 years of experience with ITIL process management (Change, Incident, Problem), required
• Minimum 5 years of experience managing Service Level Agreements, required
• Minimum 5 years of experience with Data Center Operations, required
• Minimum 2 years of experience managing suppliers in outsourcing contracts, required
• Experience working in a large healthcare environment, preferred.
• Six Sigma experience, preferred

Licenses Registrations &/Or Certifications:

ITIL Foundations Certification, PMI Certification