Assistant Property Manager

Description

We are seeking a highly motivated Assistant Property Manager to join our awesome team here at Fairlawn! The ideal candidate will embody Fairlawn’s core values: Be Kind, Own It, Be Flexible, and Always Improve.

The Assistant Property Manager role is specifically accountable for resident services (including the renewals and move out processes) and accounts receivable, while assisting the Property Manager in other areas as needed. The ideal candidate will have superior attention to detail, be ambitious and self-motivated to directly handle a wide range of property management activities.

Fairlawn is a vertically integrated firm focusing on real estate investment, management, and development. Based in Chicago and Champaign, Illinois, and managing a portfolio of 5,700 units with an asset value of $850 million, Fairlawn has a 10-year record in value-add projects, student housing, and build-to-rent communities. Fairlawn's best-in-class student housing brand, Smile Student Living, manages 3,400 beds at the University of Illinois Urbana-Champaign and is a key player in student housing in the region. Fairlawn has established a strong presence across Illinois, Indiana, and Kentucky, and is actively expanding into additional Midwest markets.

What will you do? 

• Exemplify the core values of Be Kind, Be Flexible, Own It and Always Improve
• Serve as the primary support to the Property Manager in overseeing daily operations of the portfolio
• Coordinate the lease renewal process by tracking upcoming expirations, initiating renewal conversations, preparing renewal offers, and countersigning lease agreements
• Own the move out process including resident communication, turnover work order creation, key collection, security deposit reconciliations and disputes
• Handle resident accounting tasks such as rent collection, posting rent, delinquency follow-up, and the eviction process
• Oversee all parking sales and management of the contracts
• Handle escalated resident issues with professionalism, working toward timely and satisfactory resolutions while maintaining compliance with company policies and lease agreements
• Participate in property inspections to ensure compliance with safety, cleanliness, and curb appeal standards
• Actively participate in the preparation and management of annual property budgets
• Complete BVRs (budget variance reports) by tracking financial performance, analyzing variances, and providing recommendations to ensure alignment with ownership goals
• Monitor maintenance requests and follow up with residents to confirm completion
• Support daily operations including answering calls, scheduling appointments, greeting visitors, filing, etc.
• Have a thorough knowledge of lease terms, specifications and policies
• Learn, audit, and ensure team’s compliance with all Fair Housing Laws including local, state and federal housing regulations
• Assist in the oversight of any on-site staff and the relevant departments (leasing and maintenance)
• Pivot, roll up your sleeves and jump in where needed!

Why should you work here?

• Competitive Pay. We are ready to invest in you! 
• Medical, Dental, Vision, and Life Insurance to access care for positive health outcomes and your overall wellbeing 
• Employee sponsored benefits including Short Term Disability, Life Insurance, Critical Illness, Accident, Flexible Spending, and H.S.A. Accounts to avoid costly medical expenses due to gaps and ensure that all your medical needs are met 
• 401(k) Retirement Plan with Match to invest in your future wealth and retirement  
• Paid Vacation, Sick Leave, and Holiday Pay to help you reset and come back rejuvenated and refreshed 
• Monthly company events to promote team cohesion  
• Wellness Days to focus on being your best self. We want you to have time to disconnect and recharge in a way that works for you 
• The opportunity to work for a growing organization where you are valued and can have a direct impact  
• Quarterly off-site meetings with your manager to celebrate wins, issue solve and ensure you are set up for success. Plus, the process is rewarding, and the results are great for your career 

Requirements

Who you are – We’d love to hear from you if you:

• Have at least 3 years of customer service experience
• Have at least 1 year in property management or real estate
• Have a High School Diploma or GED (Undergraduate Degree preferred)
• Are proficient with relevant technology (e.g. Microsoft Office, AppFolio, Outlook) and can easily adapt to changing technology
• Demonstrate superior attention to detail, high energy and positive attitude
• Have excellent interpersonal, written and verbal communication skills
• Have an ability to give and receive real-time feedback with a positive mindset
• Embody our core values: Be Kind, Own It, Be Flexible, and Always Improve

Some additional things you will need:

• Valid driver’s license and dependable transportation. Limited in-town usage of personal vehicle for errands and property visits required with any out-of-county personal mileage reimbursed at the Federal rate
• Availability to work longer hours and weekends during prime leasing season and turnover (specific dates vary from year to year)
• Serve as one of the emergency contacts for the community
• Ability to perform the physical functions of the position, not limited to ability to walk properties, complete physical inspections, deliver resident communications and show properties

We are seeking candidates who demonstrate a strong alignment with the requirements listed above. While meeting all qualifications is preferred, we understand that exceptional candidates may bring comparable experience and skills to the table including prior experience at Fairlawn. We value diversity of thought and experience, and we are committed to considering all applicants [internal and external] and to identifying and selecting the most qualified applicant for the role.? 

Our company uses the Entrepreneurial Operating System (EOS) to run and help grow our business – the tools from EOS contribute to finding the right people and putting them in the right roles, effectively solving issues as they arise, and building a culture of accountability. In short, it gets everyone on the same page and working toward the same goals. If you have an ownership mindset and take pride in all the details, joining our team may be perfect for you! 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other characteristic protected by law.?