Director of Operations

Description

The Director of Operations oversees Ally Medical’s non-clinical operational infrastructure, focusing on compliance, contracts, credentialing, IT coordination, and process optimization. This role ensures systems, policies, and workflows support organizational efficiency, data integrity, and regulatory compliance. It works closely with the VP of Operations, IT, RCM, and HR to implement and monitor initiatives across all facilities.

Requirements

Duties/Responsibilities

Operational Leadership

• Oversee day-to-day non-clinical operations with a focus on process improvement and standardization across facilities.
• Collaborate with cross-functional departments (Billing, IT, HR) to implement new systems and operational initiatives.
• Track key operational metrics and performance indicators, identifying improvement opportunities and driving corrective action.
• Support new facility openings and expansion projects through planning, coordination, and execution.

Compliance & Administration

• Ensure compliance with all organizational policies and applicable federal, state, and local regulations.
• Serve as administrator for company policies, documentation, and audit processes.
• Maintain operational reporting to support internal and external reviews.
• Manage contract preparation, review, renewals, and tracking to ensure deliverables and timelines are met.
• Oversee credentialing workflows in collaboration with HR and Medical Staff Services.

IT & Systems Coordination

• Partner with IT to ensure operational systems (PACS, EMR, registration portals) are functional and optimized.
• Support technology implementation and troubleshooting for front office and administrative systems.
• Ensure adherence to data security and HIPAA compliance standards.

Process Improvement

• Identify and resolve workflow inefficiencies across departments and recommend sustainable solutions
• Develop and maintain Standard Operating Procedures (SOPs) for operational and administrative functions.
• Support training and documentation efforts to ensure staff compliance and readiness.
• Lead or assist in cross-functional projects to enhance operational effectiveness.
• Provide analytical and administrative support for special projects and initiatives led by the VP of Operations.

Supervision

• Provide direct supervision and coaching to operations admin assistant and office coordinator, fostering collaborations, accountability, and professional growth.

Required Skills/Abilities:

• Strong understanding of healthcare operations, compliance, and credentialing processes.
• Excellent organizational, analytical, and communication skills.
• Proficiency in Microsoft Office Suite and operational management tools.
• Experience managing contracts, technology systems, and cross-functional projects.
• 5+ years of experience in healthcare operations, administration, or compliance.
• Strong understanding of credentialing, contracting, and regulatory requirements in healthcare.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, organizational, and analytical skills.
• Proficiency with Microsoft Office Suite and healthcare IT systems.

Education And Experience:

• Bachelor’s degree in Business Administration, Healthcare Administration, or related field.
• 5+years of experience in healthcare operations, or administrative management.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. 
• All employees of Ally are responsible for complying with all privacy and security laws and internal policies and procedures. You will play an active role in protecting the company's sensitive data and ensuring that our patient's information is treated with the utmost care and confidence. You are responsible for reporting any concerns or infractions that you become aware of so that the company may appropriately address them. 
• You are responsible for protecting the credentials provided to you to access Company (and customer, where applicable) networks, systems, and data. 
• You are responsible for maintaining the confidentiality of all Ally and customer data to which you are granted access. Any suspected compromises of Ally proprietary data or customer data must be reported to Management immediately. 
• You will adhere to the Company’s Information Security Policy and Procedures and support standard operating procedures to protect Company systems and data. 
• You will alert management immediately with any expected system or data compromises and/or system failure impacting the security, confidentiality, availability, and integrity of Ally Medical and customer data. 
• You will be required to attend an annual Information Security Awareness Training. 

As Ally Medical ER continues to grow we remain committed to delivering exemplary experiences to our patients and our employees in alignment with our company Mission and Core Values. As such, hiring decisions are based on experience, skills and passion, as well as how candidates can enhance Ally Medical and the company culture.

Ally Medical is an Equal Opportunity Employer. That means that we support diversity and inclusion and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal or state law or local ordinance.