Director of Facility Operations

Description

The Director of Facility Operations is responsible for overseeing vendor management, contract administration, and facility maintenance across all Ally Medical facilities. This role also plays a key part in the acquisition, development, and opening of new facilities, ensuring that all projects meet licensing, safety, and regulatory standards. The Manager provides leadership, strategic direction, and hands-on support to the Operations Vendor Coordinator and Facilities Maintenance Technician, maintaining high standards of service, compliance, and operational excellence across all locations. 

Requirements

Duties/Responsibilities:

Leadership And Oversight

• Supervise and support the Operations Vendor Coordinator and Facilities Maintenance Technician. 
• Establish clear goals, performance metrics, and development plans for each direct report.  
• Monitor daily activities and ensure timely completion of vendor management and facility maintenance tasks.
• Foster collaboration and communication between operations, facilities, and administrative teams. 

Vendor and Contract Management

• Oversee vendor relationships and contract administration to ensure compliance, quality, and cost-effectiveness. 
• Review and approve service agreements, pricing, and performance metrics. 
• Collaborate with Finance and Legal on contract renewals, procurement, and vendor selection. 
• Ensure accurate recordkeeping of contracts, invoices, and compliance documentation. 

Facilities Operations

• Manage preventive maintenance schedules, inspections, and repairs across all facilities. 
• Ensure adherence to safety standards, building codes, and company policies. 
• Coordinate responses to facility emergencies and oversee resolutions with minimal disruption. 
• Maintain visibility into facility condition reports and improvement plans. 

Facility Acquisition, Development, and Licensing

• Oversee and coordinate the acquisition of new facilities and ground-up construction projects in partnership with leadership and external vendors. 
• Collaborate with architects, contractors, and consultants to ensure timelines, budgets, and quality standards are met. 
• Assist with the licensing process for new facilities, ensuring all regulatory requirements are met prior to opening. 
• Work closely with compliance and legal teams to maintain state and federal regulatory standards across all locations. 
• Support due diligence, site evaluations, and facility readiness for inspections and certifications. 

Administration And Reporting

• Develop and maintain systems for tracking vendor performance, maintenance activities, and work orders. 
• Generate regular reports on vendor performance, facility maintenance, and operational KPIs. 
• Maintain accurate and secure documentation to support audits and compliance reviews. 
• Support the VP of Operations with project planning, budgeting, and strategic initiatives. 

Compliance and Information Safety

• Ensure all operations adhere to security, safety, and regulatory standards.
• Report any concerns, incidents, or potential risks promptly and coordinate corrective actions.

Required Skills/Abilities:

• Strong leadership and team management skills. 
• Excellent organizational and project management abilities. 
• Knowledge of vendor management, contract administration, facility maintenance, and construction oversight. 
• Understanding of licensing processes and regulatory compliance for healthcare facilities. 
• Proficient in Microsoft Office Suite and maintenance/project management software. 
• Exceptional communication, negotiation, and interpersonal skills. 
• Ability to analyze data and develop actionable insights for improvement. 
• Proactive, detail-oriented, and solution-focused mindset

Education And Experience:

• Bachelor’s degree in business administration, Facilities Management, Construction Management, or related field required; 
• 5+ years of experience in operations, facilities management, or vendor relations, with 2+ years in a supervisory or project management role. 
• Experience in healthcare operations and facility development projects strongly preferred. 

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer. 
• All employees of Ally are responsible for complying with all privacy and security laws and internal policies and procedures. You will play an active role in protecting the company's sensitive data and ensuring that our patient's information is treated with the utmost care and confidence. You are responsible for reporting any concerns or infractions that you become aware of so that the company may appropriately address them. 
• You are responsible for protecting the credentials provided to you to access Company (and customer, where applicable) networks, systems, and data. 
• You are responsible for maintaining the confidentiality of all Ally and customer data to which you are granted access. Any suspected compromises of Ally proprietary data or customer data must be reported to Management immediately. 
• You will adhere to the Company’s Information Security Policy and Procedures and support standard operating procedures to protect Company systems and data. 
• You will alert management immediately with any expected system or data compromises and/or system failure impacting the security, confidentiality, availability, and integrity of Ally Medical and customer data. 
• You will be required to attend an annual Information Security Awareness Training. 

As Ally Medical ER continues to grow we remain committed to delivering exemplary experiences to our patients and our employees in alignment with our company Mission and Core Values. As such, hiring decisions are based on experience, skills and passion, as well as how candidates can enhance Ally Medical and the company culture.

Ally Medical is an Equal Opportunity Employer. That means that we support diversity and inclusion and do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by federal or state law or local ordinance.