Content Collection Coordinator

Description

Engrain builds map-based tech that’s redefining how real estate works. Our interactive, unit-level maps and powerful data integrations help over 1,000 companies—and 20,000 properties—to make smarter decisions, streamline leasing, and deliver better renter experiences. From prospect to renewal, our products give properties a spatial brain and a visual edge when it comes to property marketing and management. And it’s working: our churn rate is just 5%, and we’ve been putting up double-digit growth numbers every year.

We’re not your typical proptech company. We move fast, we stay curious, and we don’t do stale or corporate fluff. Backed by successful Seed and Series A rounds—with a fresh raise on the horizon—we’re entering a phase of serious scale.

As the Content Collection Coordinator you will be the critical link between our clients and the successful launch of their SightMap product. You will own the content collection process, ensuring that every piece of required information—from Property site map source files, Property Management System (PMS) Credentials to Floor Plan Artwork and Property Lifestyle Videos—is gathered, validated, and organized to Engrain's standards. You will influence client stakeholders to clear roadblocks and ensure timely delivery. Your success directly impacts the efficiency of our delivery and contributes to a best-in-class Onboarding experience for our customers.

What You'Ll Do...

• Create and maintain implementation schedules and timelines alongside our Onboarding Project Management team within Salesforce to ensure critical content collection milestones are met.
• Influence internal and client decision-makers to clear implementation issues and roadblocks related to content submission.
• Serve as the primary client contact for all content requirements, proactively communicating about the assets needed for SightMap while working with our customers corporate and field contacts. 
• Work with local recording offices or planning jurisdictions to obtain recorded architectural plans and files as a last resort options for clients unable to locate any usable or legible files.
• Validate incoming content against the SightMap Content Checklist's requirementsManage the submission and secure transfer of sensitive client information.
• Proactively identify and resolve potential content-related issues, ensuring smooth project execution and minimizing delays.

Requirements

What you offer us...

• Bachelor’s degree or equivalent experience.
• PMP or other related certification(s) obtained or in progress.
• 3-5 years of experience working in software implementation, customer success, and/or project management.
• Exceptional content quality assurance and attention to detail, ensuring accuracy in required content collection and data.
• Strong consultative communication skills, both written and verbal, with the ability to convey complex information clearly and professionally to both technical and non-technical audiences.
• Expert workflow management and organizational skills, capable of efficiently managing multiple content collection projects and deadlines simultaneously.
• Proven risk mitigation and analytical skills, with the ability to identify content discrepancies and develop effective, data-backed solutions.
• Experience or familiarity with the multifamily real estate nuances and terminology is a plus.
• Up to 10% travel possible. 

What we offer you...

• Salary Disclosure for Colorado:  The anticipated annual salary range for this position is $65,000 - $80,000, with final compensation dependent on a variety of factors like experience, certifications and skill set.
• Various health, dental, and vision insurance plans to choose from
• Up to 12 weeks of paid parental leave
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual reimbursement for learning & growth opportunities through our Grow450 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.