Assistant General Manager

Description

OBJECTIVE: The Assistant General Manager (AGM) is responsible for the successful operation and administration of all Food & Beverage, Member Services, Outfitters Cabin, and Rooms Departments—including Culinary, Front of House, Property Management, Front Office/Transportation, Mercantile, Housekeeping, and Spa—while assisting the General Manager with all departments on Ranch. The AGM provides direct oversight of all Food & Beverage (F&B) operations, Outfitters Cabin guest services, and Member Services, ensuring exceptional guest experience and maximizing profitability across all areas. The AGM guides, supports, and evaluates the leadership teams in Rooms, F&B, Outfitters Cabin, and Member Services, ensuring all departments are balanced and focused on delivering exceptional service and profitability. Desired outcomes are achieved by planning, implementing, and controlling effective departmental strategies through the creation, development, and maintenance of a competent, motivated, and empowered staff. 

Essential Duties And Responsibilities:

Food & Beverage Oversight 

• Provide strategic leadership and operational oversight for all F&B outlets, including dining halls, bars, banquets, and all special events including Member events.
• Supervise and support the Director of Food & Beverage/Executive Chef, ensuring alignment with property goals, service standards, and financial targets.
• Collaborate with the Director of F&B to develop innovative menus, beverage programs, and guest experiences.
• Monitor guest feedback and implement continuous improvement plans across all F&B operations.
• Ensure compliance with health, safety, and sanitation regulations in all F&B areas.
• Analyze F&B financial performance, control costs, and drive revenue growth.
• Lead, train, coach, motivate, and provide feedback to the F&B team, supervisors, and managers.
• Ensure crisp and clean guest dining environments and appropriate dining atmosphere during all shifts.
• Coordinate with the chef to create and update menus, ensuring consistency in taste and presentation.
• Establish daily, weekly, and monthly cleaning lists for F&B outlets.

Outfitters Cabin & Guest Services 

• Oversee daily operations and guest experience at the Outfitters Cabin, including front desk, concierge, activity coordination and pre arrival planning from start through arrival.
• Ensure high standards of hospitality, guest recognition, and personalized service.
• Coordinate the preparation for VIP welcome and special requests, ensuring personalized attention to all high-profile guests. Work with the S&M team in addition to the Administrative Assistant to ensure smooth execution.
• Coordinate staffing, scheduling, and training for Outfitters Cabin team members.
• Maintain a welcoming and organized environment for guests and members.
• Be the guest recovery & feedback owner while proactively managing guest recovery processes and ensure timely follow-through for any guest or member dissatisfaction. Manage CLU’s guest survey program with other Senior Leaders and the Administrative Assistant to address any issues raised.
• Coordinate with the Director of Sales and Marketing to manage room inventory and revenue strategy while optimizing occupancy and room rates. Support the collection and use of guest data to maximize revenue-generating opportunities.

Rooms Division & Housekeeping 

• Create and execute strategies to exceed guest satisfaction, cleanliness standards, and revenues.
• Work collaboratively with all members of the rooms and F&B departments to continually enhance and advance the property.
• Ensure staff, supervisors, and management are properly trained to standards and able to carry out the operations of each function of their department.
• Always promote positive guest relations and respond promptly to guest and employee needs.
• Analyze guest satisfaction scores and comments, develop and execute action plans to eliminate deficiencies.
• Ensure compliance with safety codes, OSHA guidelines, and employee standards of conduct.
• Work with the Housekeeping Manager to oversee the daily operations of Housekeeping and Laundry, including proper staffing, scheduling, budgeting, inventory management, and ensuring impeccable cleanliness in rooms and public areas as you maintain the Ranch’s 5-star standards.
• Oversee inventory management for housekeeping, amenities, and supplies.

Member Services Oversight

• In partnership with the General Manager and Director of Equine & Member Relations, oversee Property Management and Member Relations.
• Oversee Member Services team and be ultimately responsible for luxury home care and maintenance of Member HOA communities.
• Ensure personalized service and hospitality for Members and their guests including in home Member events or on Ranch property.
• Coordinate and oversee contractors and vendors for repairs, landscaping, and housekeeping.
• Support private Member events and parties with high attention to detail and proper leadership presence and overall staffing.
• Oversee the tracking and capturing of all Member Services revenue and billing accuracy.
• Maintain confidentiality and discretion regarding Member information.
• Collaborate with Ranch Ambassador and other departments to meet Member needs.

Presentation & Communication

• Write, implement, and enforce side work checklists for all departments.
• Take ownership of effective communication and fulfillment of dietary restrictions.
• Ensure positive and supportive communication between kitchen, bar, front of house, Outfitters cabin, housekeeping, and all departments.
• Ensure comprehensive and effective inter-departmental communication.
• Review and ensure the adequate delivery and execution of group resume activity.
• Distribute end-of-shift summary reports and coordinate weekly and monthly departmental meetings.
• Actively participate and/or lead departmental meetings and planning sessions to communicate forecasts, operations updates and all group activity.
• Coordinate with sales and marketing teams to promote all services including pre-arrival communications through the Ranch pre-arrival team.

Guest Experience

• Oversee identification and preparation for VIP guests.
• Address customer complaints and concerns in a professional manner driving guest satisfaction and ownership of all guests and any issues.
• Communicate and fulfill special guest requests.
• Responsible for reviewing guest surveys, disseminating content to the team, and conducting follow-through and recovery as needed.
• Serve as an ambassador on ranch and off, advocating for ranch members and guests.

General Operations & Leadership 

• Assist the General Manager in daily operations and strategic initiatives.
• Oversee crisis management and emergency preparedness protocols for the Rooms Departments, F&B Departments and the Member Services teams ensuring team readiness and swift action in case of emergencies.
• Conduct and/or participate in daily line-ups and departmental meetings.
• Ensure employee and management reviews are done efficiently and timely.
• Prepare monthly, quarterly, and yearly financial forecasts for all departments with GM oversight.
• Maintain budget control over payroll, staffing, and supply ordering.
• Support Human Resources in disciplinary actions and team development.
• Facilitate divisional and departmental strategic planning meetings.
• Establish and maintain quality recognition programs within The Ranch.
• Identify specific periods of stress and high demand and work to find advance solutions.
• Analyze financial reports and identify action plans as a result.
• Make timely decisions to achieve financial success and contribute to long-term strategy and capital expense planning.
• Ensure all food and beverage operations operate within the law.
• Forecast inventory needs based on upcoming business.
• Must be flexible and adaptable with scheduling, including weekends, holidays, and nights.
• This role is on-site only.

Requirements

Qualification Requirements:

Education:

• Bachelor’s degree in hospitality management, Business Administration, or a related field is preferred.
• Equivalent combination of education and experience may be considered.

Experience:

• 5+ years of progressive management experience in hotel, resort, F&B or hospitality operations. Luxury setting is preferred.
• Experience overseeing multiple departments such as Food & Beverage, Bar, Rooms Division, Housekeeping, and/or Guest Services.
• Strong F&B and Hospitality experience desired.
• Previous leadership experience required.

Skills & Competencies:

• Strong leadership and team development skills.
• Excellent communication and interpersonal abilities.
• Proven problem-solving and conflict resolution skills.
• Financial acumen, including budgeting, forecasting, and cost control with strong skillsets utilizing Microsoft Office Suite, especially Excel.
• Ability to analyze operational metrics and implement improvements.
• High attention to detail and commitment to service excellence.
• Proficiency with hotel property management systems (PMS), Microsoft Office Suite, and related technology.

Physical Requirements

• Able to lift 50 pounds. 

 Able to stand and walk for extended periods of time. 

• Can bend, lift, stretch, kneel, etc. 

Annual base salary is based on experience and education. Base salary range is $115,000-$130,000 plus bonus. Benefits offered include health insurance, PTO, Sick, 401k, and more. A full list of benefits can be provided by Human Resources. Please apply by October 31, 2025, online at Clazyu.com on the careers page. 

This Job Description is an overview of the scope of responsibilities for the Assistant General Manager and is not intended to be an inclusive list of tasks and expectations. Team members are held accountable for all duties of this job. This Job Description does not constitute a written or implied contract of employment. C Lazy U Ranch reserves the right to revise and change duties as the need arises.