Plumbing Service Manager - Dayton Market

WHAT’S IN IT FOR YOU when you work for Five Star?

• PRIDE & PURPOSE: Work for a company with a mission to help others. Up to 10% of our profits are donated to support our local communities! We put the $ where the need is!
• VOLUNTEER PTO: Two (2) days of Volunteer PTO! We care about the community & we want to ensure you have the ability to donate your time to the causes you care about most!
• PTO & OTHER BENEFITS: Available after 90 days! (Medical, Dental, Vision, Accident, Critical Illness, 401k w/up to 4% match & Company-paid $25k Basic Life Ins., STD, & LTD)
• SUPPORTIVE MANAGEMENT: You have career and personal goals & we want to help you accomplish them! Ask us how!
• FREE Five Star Employee Home Services Membership Plan: Steep discounts to help you with your own home service needs! If you don’t own your own home, you can donate your employee membership to a direct relative.
• COMPANY SWAG CREDIT: Five Star Store credit is provided after 90 days!

Who Is Five Star?

     As a small family-owned business in Central Ohio, Five Star Home Services was started over 50 years ago and has expanded to over 40 locations throughout the Columbus, Dayton, and Cincinnati metropolitan areas. At Five Star, our mission is simple: WE SERVE THOSE IN NEED. To learn more about how your work as a Five Star employee would help support amazing local initiatives, click the link below!

https://youtube.com/shorts/jXCl-wHyop4?si=DoAS5_AzzEFf3DOI

Five Star Home Services — Lead our plumbing service team and build a career where your leadership drives exceptional customer experiences and real community impact.

Why Five Star?

You’ll join a team that measures success by customer satisfaction and community impact. This is a leadership role with clear KPIs, room to grow, and a culture that gives back.

Location: Xenia, OH — based in our Xenia office with daily field leadership responsibilities.

Why this role grabs attention: You’ll run day-to-day field operations for our Xenia office, coach and grow technicians, and own service KPIs that matter — all while working for a company that gives back to the communities we serve.

What you’ll do (quick snapshot)

• Lead, coach and develop a high-performing plumbing service team.
• Ensure timely dispatching, accurate scheduling, and efficient workflow.
• Resolve escalations and protect our 5-star reputation.
• Hit revenue, margin, and average-ticket targets; monitor weekly/monthly performance.
• Run training, ride-alongs, truck audits, and safety compliance.
• Coordinate with install, sales and office teams for seamless operations.

(Full job expectations and KPIs on the role scorecard.)

What success looks like (measurable targets you’ll lead)

• First-Time Fix Rate: 90%+
• Customer Satisfaction: 4.8/5+ survey/online review score
• Technician Retention: 85%+ annually
• Callback/Warranty Rate: < 3%
• On-Time Dispatch Rate: 95%+
• Training Completion: 100% of assigned training goals
• Safety: Zero preventable incidents.

(These KPIs come from the Service Manager Job Scorecard.)

Candidates Thrive Here If They Embody Our Core Values

• Relentless: Drive service excellence, solve problems quickly, and lift the team.
• Passionate: Invested in people, customers, and continuous improvement.
• Expert: Bring deep plumbing knowledge and lead with technical accuracy.
• Integrity: Make ethical decisions and ensure every job meets our standards.
• Generous: Mentor others, share knowledge, and foster a collaborative culture.(See how these values map to daily expectations in the scorecard.)Job Scorecard Plumbing Service …

Qualifications — What We’Re Looking For

• 5+ years plumbing service experience; 2–3 years supervisory/management experience.
• Strong knowledge of residential plumbing systems, diagnostics, repairs, codes and safety.
• Proven ability to lead field teams, manage schedules and improve technician performance.
• Valid plumbing license where required by local/state law.
• Comfortable with dispatching software, performance reporting, and data-driven decisions.
• High school diploma or equivalent; trade school or apprenticeship preferred.(Full competencies and responsibilities are documented in the role scorecard.)

How to apply: Click Apply on Indeed and upload your resume — tell us about a time you improved a team’s first-time fix rate or reduced callbacks. We read every application.

Five Star Home Services is an equal opportunity employer. We look forward to seeing how your leadership and values align with ours.