Clerical Assistant – Inpatient Care Management | Full Time

Clerical Assistant – Inpatient Care Management

Full Time | 80hr Bi-Weekly | Weekend & Holiday Rotation

At Meritus Health, care doesn’t end at discharge—it’s a coordinated journey. As a Clerical Assistant in Inpatient Care Management, you’ll support the team in facilitating safe, timely transitions for hospitalized patients. From scheduling follow-up appointments to arranging transportation and delivering regulatory notices, you’ll play a key role in ensuring continuity of care and compliance with quality standards.

This role is ideal for a detail-oriented professional who thrives in a collaborative environment and values both administrative precision and compassionate patient interaction.

Key Responsibilities

• Perform general office and secretarial duties to support care coordination and discharge planning
• Deliver the Important Message to Medicare beneficiaries and assist with the appeal process when needed
• Schedule post-discharge follow-up appointments to meet quality performance metrics
• Meet with patients to educate them about appointments and identify barriers to attendance
• Arrange patient transportation as indicated
• Assist in the development and implementation of departmental projects and performance improvement initiatives (Katas)
• Maintain accurate documentation and support efficient department operations
• Uphold Meritus Health’s values of excellence, compassion, and collaboration in every interaction
• High school diploma or equivalent required
• Previous clerical experience in a healthcare environment preferred
• Experience with Microsoft Office, fax machines, and electronic medical records preferred
• Knowledge, Skills, and Abilities
• Arrange patient transportation as indicated
• Assist in the development and implementation of departmental projects and performance improvement initiatives (Katas)
• Maintain accurate documentation and support efficient department operations
• Uphold Meritus Health’s values of excellence, compassion, and collaboration in every interaction
• High school diploma or equivalent required
• Previous clerical experience in a healthcare environment preferred
• Experience with Microsoft Office, fax machines, and electronic medical records preferred
• Knowledge, Skills, and Abilities

Minimum Qualifications

Education

• Associate Degree Preferred

Experience

Licensure/Certification

• Not Applicable

• Effective communication and computer skills required
• Basic understanding of medical terminology required
• Knowledge of community resources preferred
• Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
• Strong attention to detail and commitment to patient-centered service
• Caring for Our Team 
• We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes: 
• Health, Dental, and Vision InsuranceCoverage begins on the first of the month following your hire date.
• Life Insurance & Disability CoverageIncludes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
• Paid Time Off (PTO)A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
• 401(k) Retirement PlanBenefit from a robust company match to support your long-term financial goals.
• Education Assistance & Tuition ReimbursementSupport for your continued learning and career growth.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
• Shift Differential PayTeam members working evening, night, or weekend shifts may be eligible for additional pay.

Happy to Help
At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.