Patient Affairs Specialist

Summary

We are seeking a Patient Affairs Specialist to join our team! On behalf of the professional medical staff, the Patient Affairs Specialist establishes the initial patient-family contact and maintains the continuity of patient rapport. 

Job Duties

• Manages patient appointments and schedules follow up visits.
• Responds to and assists physician with patient questions.
• Provides and explains educational material to patients. Informs patient on treatment and administration.
• Answers phones and provides information to patients or takes detailed messages and forwards them to the appropriate party.
• Provides varied, job-related administrative support as needed.
• Corresponds with insurance companies regarding patient accounts.
• Monitors insurance verification helpline ticketing system.
• Performs other job related duties as assigned.

Minimum Qualifications

• High school diploma or GED.
• Two years of relevant experience.

Preferred Qualifications

• Experience with Epic.

Baylor College of Medicine is an Equal Opportunity/Affirmative Action/Equal Access Employer.