Dutch/German Speaking Customer Service Intern - Order Management

Company Description

Clean water for the world!

Veolia Water Hungary Ltd. is a market-leading membrane technology company, where we have been manufacturing and developing equipment for drinking water and industrial wastewater treatment for more than 20 years.

We operate at three locations: our factory is located in Oroszlány, our research and development center in Tatabánya, and our global customer service, financial center and project engineering in Budapest.

The Oroszlány membrane factory started operating in the industrial park in 2002, and has now become one of Hungary's leading water treatment technology manufacturing plants. Our products help purify drinking water and treat wastewater.

We are a cohesive, supportive community, offering a family-friendly, stable workplace. Because clean water will always be needed.

Job Description

As an order management intern, you are responsible for the wing to wing management of the order starting from order entry, working with the plant/production for scheduling the order and with the customer to eliminate possible roadblocks until the order is delivered and invoiced. The focus of your role will be timely and accurately entering the orders and proactively communicating with customers and the stakeholders. You will also be responsible for customer queries both in written and over phone.

Tasks And Responsibilities:

Order Management

• Processing Orders

• Managing order related issues to enable delivery to customers on time in full and to invoice accurately
• Handling special queries, urgencies with continuous professional communication with our existing customers and stakeholders

Account Management

• Handling queries to meet customer expectations
• Gatekeeper to ensure customer data is correct in our system by engaging the relevant departments to update ERP 

Qualifications

• Ongoing studies in university/college, preferably in the field of Economics/Logistics/Sales/Marketing/PR
• Advanced level of the language of English skills
• Dutch or German language skills
• Accuracy and attention to details
• Time management and allocation of priorities
• Effective and professional verbal and written communication – both with internal and external customers
• Customer service attitude with ownership on any kind of queries
• Logical thinking, analytical mindset, good problem-solving capability
• Strong IT skills including Google Workspace (mainly sheets and e-mail)
• Family-friendly and environmentally conscious corporate culture
• Value-creating tasks and challenges
• Flexible work schedule with 30 - 40 hours/week
• Being part of a multilingual, dedicated, supportive and positive team
• Candidate will be hired through “Student association”/ “student cooperative”
• Place of work: 1 day in the office (Budapest Váci Greens) + home office

• Team Player

• Logical thinking, analytical mindset, good problem-solving capability
• Strong IT skills including Google Workspace (mainly sheets and e-mail)
• Family-friendly and environmentally conscious corporate culture
• Value-creating tasks and challenges
• Flexible work schedule with 30 - 40 hours/week
• Being part of a multilingual, dedicated, supportive and positive team
• Candidate will be hired through “Student association”/ “student cooperative”
• Place of work: 1 day in the office (Budapest Váci Greens) + home office

What We Offer:

• Motivated, Professional Team

• Competitive Salary

• Cafeteria

• Regular training, development opportunities

• Employee Referral Bonus

• 2475 HUF/ hour (gross) + benefits

Additional Information

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.