Head of HR Operations (Americas) & Global Process Management

Head of HR Operations (Americas) & Global Process Management   Let’s be unstoppable together!   Circana is a leading provider of technology, AI, and data solutions for fast-moving consumer packaged goods companies, manufacturers, and retailers looking to optimize their businesses. Our predictive analytics and advanced technology empower clients to measure market share, uncover the consumer behaviors driving it, and accelerate growth. At the core of this capability is Circana’s Liquid Data® platform—powered by an expansive, high-quality data set and intelligent algorithms built on more than six decades of domain expertise.   At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.   Learn more at www.circana.com.   What will you be doing?   As the Head of HR Operations (Americas) & Global Process Management and TA Operations, you will lead operational excellence across the Americas while serving as a global steward for HR process documentation, governance, and continuous improvement. You will ensure seamless service delivery, scalable operations, compliance, and a consistent, best-in-class employee and candidate experience across the lifecycle. This highly visible role blends strategic leadership with hands-on execution and partners closely with HR leadership, business leaders, and global stakeholders.    Job Responsibilities (inclusive but not limited to):   People Leadership, Culture, and Engagement

• Lead and mentor a global and regional team of HR Operations and TA Operations team members (6 direct reports), ensuring execution with excellence on core processes and procedures for team accountability,  balanced workload management, and career development.
• Build capability through coaching; set clear ownership and operating rhythms.
• Partner with Americas HRBP and TA teams to deliver a seamless employee and candidate experience.
• Foster a collaborative and inclusive culture, aligned with Circana’s values and behaviors.
• Develop and maintain communication strategies to engage employees and stakeholders on operational processes and changes.
• Actively engage with peer leaders across EMEA and APAC to ensure global alignment (complementary and collaborative work).

Global Process Management, Optimization, Standards, and Compliance

• Identify and implement Americas and global HR workflows, processes, and technology enhancements that drive efficiency, scalability, and automation.
• Partner with the Global HR Operations team to ensure standardized yet adaptable processes and consistent operational practices across regions.
• Develop and maintain HR Ops templates, SOPs, and country-specific protocols based on best practices and regulatory requirements.
• Ensure all HR operations comply with local labor laws and maintain accurate, up-to-date employee records through a strong partnership with Legal, Compliance, and local HR.
• Oversee annual HR compliance filings and audits (internal and external), ensuring documentation accuracy and operational readiness.
• Provide excellent customer service to internal and external stakeholders to deliver a high-quality employee experience.
• Stay current on government regulations and policies, proactively adapting processes as requirements evolve.
• Lead global process documentation for the Americas and enterprise-wide HR Operations, maintaining governance, version control, and change management standards.
• Provide indirect support to EMEA and APAC where global process interdependencies exist.
• Own metrics and reporting for process adherence, building and maintaining performance dashboards (e.g., Power BI) to visualize key trends and outcomes.
• Champion a continuous improvement mindset, applying operational excellence and process optimization practices to identify inefficiencies, reduce waste, and enhance the employee experience.

Employee Lifecycle Management and HR Systems & Technology

• With your team, you will champion critical operational processes and activities of our employee population (onboarding, offboarding, job changes, workforce transitions, talent mobility, and more) while collaborating with key partners.
• Partner with the Global HR Technology and Analytics Team to create, document, and lead HRIS/UKG/Eightfold training for end users to support high levels of adoption and data integrity.
• Support the Global HR Technology team to resolve issues, complete projects, and drive initiatives.

Talent Acquisition Operations

• Oversee global recruiting coordination and candidate operations activities.
• Ensure processes align with global TA Operations strategy and transition seamlessly into the hiring and onboarding lifecycle.
• Partner with TA leadership to identify process improvements, efficiencies, and candidate experience enhancements.
• Build/shift to Talent Acquisition Operations with focus on metrics, SLAs, and performance variables.

Immigration Support

• With our global support team, you will help lead and standardize how we effectively drive immigration strategy across the AMCS region, partnering with outside legal counsel, the Immigration Program Lead, and other stakeholders to ensure the efficient and compliant employment of sponsored individuals.
• Proactively resolve and/or escalate issues pertaining to employees’ immigration statuses
• Drive effective communication with manager and employees on various immigration-related matters.

Payroll Partnerships

• Where needed, you will provide leadership and oversight to locations where HR supports or drive payroll activities.
• Audit management, inclusive of documenting payroll processes, four-eyed principal, and other critical success measures.

Qualifications

• Experience: 7+ years in HR Operations, HR Business Partnering, Global HR, or similar roles within organizations with 1,000+ employees and multi-country scope.
• Expertise: Subject Matter Expert of AMCS regional employment requirements, regulations, and best practices (or know-how in learning and applying), with key focus on the United States, Mexico, Canada, and Brazil. 
• Technical Skills: 
• Proficiency with HR tech (e.g., UKG, Workday, Eightfold, or similar).
• Data visualization/metrics: Power BI/Tableau (build/interpret dashboards, scorecards).
• Project management tools: Monday.com, Asana, Smartsheet (or similar).
• MS Excel, PowerPoint, Word.
• Language: Advanced English and Spanish required.
• Education: Bachelor’s in HR/Business; SHRM-CP/PHR (or higher) a plus.
• Preferred: Recruiting/TA Ops background; immigration exposure.
• Proven process improvement/continuous improvement track record.
• Proven process improvement/continuous improvement track record.
• Proficiency with HR tech (e.g., UKG, Workday, Eightfold, or similar).
• Data visualization/metrics: Power BI/Tableau (build/interpret dashboards, scorecards).
• Project management tools: Monday.com, Asana, Smartsheet (or similar).
• MS Excel, PowerPoint, Word.
• Language: Advanced English and Spanish required.
• Education: Bachelor’s in HR/Business; SHRM-CP/PHR (or higher) a plus.
• Preferred: Recruiting/TA Ops background; immigration exposure.
• Proficiency with HR tech (e.g., UKG, Workday, Eightfold, or similar).
• Data visualization/metrics: Power BI/Tableau (build/interpret dashboards, scorecards).
• Project management tools: Monday.com, Asana, Smartsheet (or similar).
• MS Excel, PowerPoint, Word.
• Language: Advanced English and Spanish required.
• Education: Bachelor’s in HR/Business; SHRM-CP/PHR (or higher) a plus.
• Preferred: Recruiting/TA Ops background; immigration exposure.

Leadership & Skills

• Strategic and analytical thinker who can roll up sleeves and operate hands-on.
• Strong people leadership, coaching, and change management; able to build operating rhythms.
• Excellent communication; highly organized; thrives in a matrixed, fast-paced environment.
• Ability to build trusted relationships across HR, TA, Legal/Compliance, Payroll, and regional partners.

Circana Behaviors As well as the technical skills, experience, and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location
This role is based in Mexico. You must sign your offer letter in person at Circana’s Mexico City office on your first day.   Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.  

The range below reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is up to $1,856,400 MXN annually, which is a gross salary (before taxes and deductions). This is equivalent to approximately up to $154,700 MXN monthly (gross). We offer a comprehensive package of benefits to eligible employees in Mexico.

This job is also eligible for bonus pay.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana Careers website or the Intranet site for internal candidates.

The anticipated application deadline for this position is approximately November 1, 2025. 

#Li-Jp1