AVP, Regional Manager

Chevron Federal Credit Union is one of the top-run credit unions in the country – and one of the largest, with $5 billion in assets. Yet our corporate culture is not stuffy: the Team Spirit Committee runs fun activities and charitable events throughout the year, and work-life balance, mutual respect, diversity, and providing a voice for every employee are all important to us. As you might imagine, we provide competitive pay and great benefits, including:

• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

General Summary

Responsible for daily activities and results of at least three full-service Credit Union branches within a designated regional area. Directly manages branch managers or assistant branch managers, with responsibility for all staff in the region.

Position Duties & Functions

• Responsible for all growth, sales, operations, and member experience results within the assigned region.  Achieves all loan and deposit growth goals. 
• Manages daily sales activities, including outbound calling, onsite membership events, and other sales events. 
• Manages MARS (CRM) cases and opportunities to ensure that member experience goals and service level agreements are met or exceeded.
• Ensures effective management of the region’s staff.  Allocates staffing and other resources as needed to achieve business objectives. 
• Provides regular coaching to direct reports and ensures coaching routines are in place across the region.  Conducts performance appraisals for all direct reports and monitors appraisals of other region employees.
• Develops career path opportunities for all levels of branch staff.  
• Works with direct reports to ensure that every branch location is operating in accordance with policies and procedures established by the Credit Union. 
• Reviews the balancing of branch cash, general ledger accounts, and daily reports. 
• Identifies systemic issues impacting business results and works with partners to develop and implement solutions.
• Regularly visits branch offices to observe operations and to monitor results.  As necessary, recommends changes to branch network, including branch openings, closings, relocations or remodels. 
• Maintains a positive branch image at all times.
• Ensures a positive relationship with key partners, including primary sponsors, SEG management, building management, and local community contacts. 
• Manages local advisory councils along with branch managers, attends/holds regular meetings to solicit input and share results.
• Assumes responsibility for other projects and duties as assigned.

Position Requirements

Experience And Education

• 3 to 5 years’ experience in managing credit union or other financial institution branches.
• Bachelor’s degree from four-year college or university.
• Equivalent combination of education and experience may substitute for stated qualifications.

Knowledge And Skills

• Ability to write and speak effectively in English using correct spelling and grammar.
• Basic math skills including the ability to compute rates, ratios, and percentages using a 10-key.
• Proficient in the use of basic applications in a Windows-based environment, including Outlook, Word, and Excel. Moderate keyboard skills at 40 wpm.
• Strong partnership and relationship building skills and an ability to influence leaders without a direct reporting relationship.
• Ability to lead and get granular on daily activities, while connecting to the broader vision and enterprise level impacts.
• Ability to read and interpret information such as account information, written agreements, vendor contracts, and procedure manuals on systems and written documents.
• Excellent customer service skills.

Competencies

• Ability to learn quickly and adapt to change; ability to quickly learn specialized applications and systems.
• Initiative and self-direction.
• Ability to effectively communicate and collaborate with people at all levels.
• Sound problem-solving and decision-making ability, including the ability to prioritize. 
• Ability to understand and align with our core competencies through daily projects and tasks:

Growth Mindset

Diversity & Inclusion

Communication

Change Ready Leadership

Responsibility

Problem Solving

Tech & Data Savvy

Cu Business Acumen

Physical Demands

• Work involves extensive use of computers, up to eight hours per day. Appropriate vision, dexterity, and other physical abilities are required.
• May include occasional pushing, pulling, or carrying objects weighing up to 20 pounds.
• Must be able to speak and present on the telephone and/or through digital means of communication, including but not limited to Zoom/Teams/or other video technologies.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Salary And Benefits:

Salary is based on qualifications and geographical location (Zone). Benefit information can be located on our Careers page here: https://www.chevronfcu.org/about-us/careers 

Pay Range: $93,441.60 - $128,482.20 

Equal Employment Opportunity Statement:

Chevron Federal Credit Union (CFCU) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status. CFCU participates in E-Verify.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 800-232-8101 for assistance.

CFCU Is CPRA Compliant for California Employees and Applicants, to review the Notice at Collection, click here. To submit a request, please refer to the Careers page for the CPRA Request Form.

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