Dishwasher days and evening

Ensure all dishes and cookware are cleaned as per requirements to ensure the safety of our guests. May perform other functions such as bussing tables and prep-cook. Performs all functions in accordance with applicable federal/state/local laws. As well as gaming regulation, as pursuant to the (NIGC) Minimum Internal Control Standards (MICS), State Gaming Compact and all Policy and Procedure, Tribal Internal Controls Standards (TICS), as it pertains to the gaming operations, the mission and objectives of the Otoe-Missouria Tribe and the Otoe-Missouria Development Authority. (OMDA).

 The following is a list of the main duties/reasonability. However, other duties may be assigned as deemed necessary by senior management.

Casino Operations

Greet guest and team members eagerly upon arrival to the casino/hotel, maintain a proactive guest service approach at all times.

Be able to assist with guest questions by being knowledgeable regarding promotions, events, specials, areas, and locations of casino.

Maintaining attendance to ensure restaurant and Guest has necessary coverage to provide efficient guest service standards.

Regulatory Compliance

Performs all duties in accordance with company team member handbook, objectives of the Otoe Missouria Tribe, internal policies, procedures, and controls, as well as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, OM TICS, the Bank Secrecy Act.

Maintains the Departmental log(s) noting any unusual occurrences, incidents, equipment failures, safety issues, disputes, etc.

Organizational Growth/Development

Judgment/Decision Making

Under the direction of department management forms opinions and makes decisions based on information and the identification of available facts. Makes decisions or draws conclusions using available data and from experience. Avoid situations that could be deemed illegal or represent a safety hazard to fellow team members or guests.

 Makes effort to keep informed of company information and communications by reviewing property bulletin boards, departmental log/shift reports, departmental/company emails, signage, and company newsletter.

Qualifications

 Individuals in this position must be at least 16 years of age unless the facility falls under casino at which individual must be at least 18 years of age.

Education And/Or Experience

High school diploma or GED.

Six (6) months’ experience in a restaurant preferred.

Knowledge, Skills & Abilities:

Serve as a role model to staff and management by performing duties professionally, interacting with customers, managers, staff, and community with integrity while maintaining a positive working environment that encourages cooperation and respect for all.

Help in maintaining a workplace that is comfortable, clean, and fun. Understanding safety of its staff and customers along with the security of the casino’s assets.

Helps ensure the smooth delivery of products to the guests as it pertains to staff and customers.

Seeks help/advice from the bar supervisor or manager as needed.

Interacts with customers daily to ensure 100% customer satisfaction as pertains to the bar operations.

Leads by example, follows direction, and ensures all aspects of the operation are met and delivered.

Holds him/herself accountable for the good of the department.

Knows his/her weaknesses and seeks help/advice in those areas.

Accepts full responsibility for all failures and fixes said failures ASAP.

Knows and follows all casino policies and procedures.

Attends all meetings that are required.

Follows all city, county, state, federal & tribal laws.

Understands that it takes a TEAM to accomplish our goals, vision, and objectives.

Assisting all staff and leading by example as the customer satisfaction process continues always preaching “100% Customer Satisfaction”.

Under all circumstances, reaches towards calmness, tact, and creativity to ensure the continued confidence of the public and staff.

Provide fast, friendly, professional, and responsive customer service to casino guests & staff.

Able to multi-task: able to clear multiple tables at one time.

Must be able to control the table top service as guests depart and be punctual in the reset for additional guest’s seatings.

Must be able to set each table accurately and in a timely fashion.

Must work very closely with host to ensure the turn of the tables are as assigned and needed.

Knows and promotes current casino events and programs and is able to asset guest with questions.

Uses the 10/5 rule: ten feet-make eye contact and smile, five feet-greet and speak to the customer.

Any other duties as needed and/or assigned.

Good interpersonal skills and knowledge of computers, basic understanding of bar equipment

Available to work required schedule which may include nights, weekends, and holidays and overtime when needed.

Complete all assigned duties as required.

The ability and drive to deliver genuinely great service and to create a warm and friendly atmosphere for our guests.

Must work well as a team and maintain confidentiality and adhere to company policies & gaming regulations.

Keeps working area clean and organized and assists in maintaining the cleanliness of the facility.

Employment Authorization, Work Cards

 Must be able to provide the following cards or work authorization documents: All documents required to show the incumbent is eligible to work in the United States. Required to pass a drug test and obtain and maintain a gaming license to work in a casino from the Otoe Missouria Gaming Commission. It is the responsibility of the Team Member to always have all appropriate document(s) current and valid.

Otoe Missouria Gaming Permit (if applicable)

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of these jobs. While performing the duties of the job, the Team Member is regularly required to talk or listen. The Team Member is also regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. The Team Member is also regularly required to reach with hands and arms, and to sit, climb or balance and stoop, bend, kneel, crouch or crawl. The Team Member may be exposed to heat and cold and all-weather conditions depending on department area. The Team Member must be able to lift at least 50 lbs. and push, pull or drag up to 80 lbs. The Team Member must be able to stand for extended periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. The Team Member is occasionally exposed to fumes or airborne particulates, including second-hand environmental smoke. The Team Member is regularly exposed to extreme heat and cold and all-weather conditions. The noise level in the work environment is mostly moderate and occasionally loud. The Team Member may rarely be exposed to the risks associated in attempting to resolve issues with irate or difficult people. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This Company promotes a drug-free work environment.

Public Relations

Important attributes of any team member of OMDA - 7 CLANS CASINOS, along with the official performance of duties, are personal appearances and public relations. Each Team Member is expected to make every effort to be well informed about the institution, pleasant, courteous, and cooperative, and to act in a manner to command respect of co-workers and all other personnel. An optimistic attitude, patience, and tolerance will help each Team Member in all situations at the institution.

Disclamer

The above statements are intended to describe the general nature and level of work being performed by people assigned to entry level positions. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.