Retail Processing Team Lead - Paramus, NJ

Company Description

At Longbridge, we love seniors and we’re passionate about helping them unlock the power of one of their greatest assets—their home equity.

As a leading provider of home equity solutions for seniors, we’re committed to helping older homeowners make the most of what they’ve worked hard to build, so they can live the retirement they imagined.

And we don’t just do it well, we do it really well. With an “Excellent” rating on Trustpilot and over a thousand customer testimonials, we’ve earned a reputation for making it easy and stress-free to access home equity—with guidance every step of the way.

But it’s not just our customers who love us—our team does, too! We’ve been named a Great Place to Work® three years in a row because we believe that when people enjoy what they do and where they do it, everyone wins.

Why Longbridge?

At Longbridge, we don’t just offer jobs, we offer careers that grow with you. Here’s why you’ll love being part of our team:

• Grow With Us – We’re big believers in investing in our people. From top-notch training to clear career paths, we support your professional growth every step of the way. Plus, we love promoting from within—because when you succeed, we all do.
• A Culture That Clicks – We work hard, but we have fun doing it! Whether it’s team-building events, friendly competitions, or just an atmosphere of open communication and collaboration, we make sure work feels less like “just work.”
• Benefits That Have Your Back – We’ve got you covered with best-in-class health plans (medical, dental, vision, HSA, and FSA), generous PTO, paid holidays, company-paid life insurance, and a competitive 401(k) match. Because taking care of our team is just as important as taking care of our customers.

If you’re looking for a place where your work truly makes a difference, we’d love to have you on board. Apply today and let’s do great things together!

Job Description

Longbridge is looking for our next Retail Processing Team Lead to work in our Paramus, NJ office. The ideal candidate will possess the following:

• Assist the Processing Manager and Supervisor in the day-to-day training and coaching of the Processors. Provide service and quality in processing the loan files in accordance with FHA, State and Investor regulations, assuring the marketable quality of each loan.
• Lead team of up to 10 Processors
• Assist Processors with pipeline daily and for PTO
• Process applications for submission to underwriting
• Work with loan officers, borrowers, underwriters, closers, AMC’s and title companies
• Scan and upload file documentation into LOS
• Clear loan conditions with applicants and communicating with loan officers on behalf of the processor
• Ensure confidentiality of client files
• Carry their own pipeline when volume requires it

Qualifications

• 3+ years in previous processing and/or reverse experience
• Excellent verbal and written communication skills
• Strong time management and prioritization skills and ability to meet deadlines
• Excellent customer service and analytical skills
• A “Can Do” attitude with high energy and self-motivation
• Solid working knowledge of PC applications (Word, Excel, MS Outlook)
• Work well under pressure, meet multiple and sometimes competing deadlines and shall, always, demonstrate professional behavior with colleagues and supervisors
• This position is located in the Paramus, NJ office M-F.

Additional Information

• Full benefits
• 401(k) with company match
• Paid time off
• Working in a growing and dynamic industry
• LBF is an EEO/AA/Vet/Disabled Employe
• Please note that salaries that are estimated on various job sites may not reflect the actual compensations. Job sites, set the estimated salary, not Longbridge Financial.