IT Manager - Systems and Infrastructure

About Indicor

Indicor is a global, $1 billion+ diversified industrial solutions company providing specialized, mission-critical products for industrial manufacturers, and a global portfolio of proven, best-in-class industrial technology companies. The Indicor family of companies boasts decades of experience producing dependable, highly engineered solutions, delivering performance and value across a wide spectrum of markets. Indicor was formed when Clayton, Dubilier & Rice LLC (CD&R), a preeminent private equity firm, acquired a controlling stake in Roper Technologies' specialized industrial businesses in November 2022.

Indicor's footprint spans 30 countries worldwide, illustrating our commitment to global expansion and market leadership. The success of our operations is deeply rooted in our diverse and dedicated workforce, comprising approximately 3,000 employees who contribute to our continuous growth and innovation. At Indicor, we strive to create an empowering environment for our employees, fostering opportunities for personal growth and professional development.  is deeply rooted in our diverse and dedicated workforce, comprising of approximately 3,000 employees who contribute to our continuous growth and innovation. At Indicor, we strive to create an empowering environment for our employees, fostering opportunities for personal growth and professional development.

Summary

The IT Manager – Systems and Infrastructure is a hands-on leadership role responsible for ensuring the stability, security, and performance of Indicor’s technology environment. This role oversees IT operations, cloud and on-premises infrastructure, and enterprise systems supporting business operations, including ERP, CRM, and BI platforms. The manager will lead a small team and collaborate closely with the Cybersecurity Manager and team to ensure compliance with corporate security standards. This individual will combine technical expertise with leadership and vendor management skills to ensure seamless IT service delivery and the continuous improvement of Indicor’s technology landscape.

Primary Responsibilities

- Strategic IT Leadership

•  Team and Operational Leadership: Lead and mentor the IT team, ensuring efficient IT operations and effective end-user support. Set priorities, manage workloads, and foster a culture of accountability and continuous improvement.
•  Operational Partnership with Business Units: Act as a key operational partner with business unit leaders to understand IT challenges and operational needs. Deliver tailored IT solutions that enable business productivity and align with Indicor’s enterprise standards.
•  Infrastructure and Cloud Oversight: Take a hands-on role in overseeing infrastructure across Azure cloud and on-premises systems. Ensure reliability, scalability, and cost optimization of Azure environments, Microsoft 365, Entra ID, Intune, and related collaboration platforms.
•  System Integration and Modernization: Guide modernization initiatives, including migration of legacy systems to cloud platforms and integration of ERP, CRM, and BI systems. Promote interoperability and efficient data sharing across the enterprise.
•  Coordination with Cybersecurity: Collaborate closely with the Cybersecurity Manager to ensure secure configurations, endpoint protection, and compliance with security frameworks. Support the implementation of identity management, access controls, and data protection measures.

- Vendor and Contract Management

• Strategic Vendor Negotiations and Relationships: Take part in negotiations with technology vendors and service providers to secure advantageous pricing, contracts, and service terms. Maintain strong vendor relationships to ensure long-term value and reliability.
• Service Delivery Oversight: Coordinate managed service providers and delivery partners to ensure consistent service quality and alignment with operational standards. Oversee performance of external teams delivering infrastructure, M365, or business system services.
• Performance and SLA Compliance: Monitor vendor performance and adherence to service level agreements (SLAs). Conduct regular reviews and enforce corrective actions where necessary to maintain operational excellence.
• Collaborative Project Management: Partner with internal stakeholders and external teams to lead IT initiatives from planning through execution. Ensure projects are delivered on time, within budget, and aligned with business and security objectives.

Expanded Responsibilities

 - Cloud Infrastructure and Services Optimization

• Lead the management and optimization of Azure environments, focusing on cost control, performance, and scalability.
• Advice on architecture design and service models (IaaS, PaaS, SaaS) best suited for enterprise and business unit workloads.
•  Drive modernization and automation of infrastructure management through PowerShell scripting, monitoring, and analytics.

- Business Systems Integration and Management

•  Take part in the selection, deployment, and integration of ERP, CRM, and BI systems, ensuring these platforms meet business requirements and support efficient operations.
• Ensure network equipment such as switches, firewalls, and VPNs are configured, maintained, and monitored for performance and security.
•  Work in partnership with the cybersecurity department to implement secure system configurations, patch management, and access control.

- BU Peer Engagement and Communication

• Develop and maintain strong relationships with BU IT peers.
•  Promote transparency and alignment between IT operations and organizational goals.

- Capability Building and Knowledge Sharing

•  Develop the technical skills and capabilities of IT team members through mentorship, cross-training, and professional development.
• Promote the sharing of best practices and standard operating procedures across the IT organization.

Qualifications

- Professional Experience

•  7+ years of progressive IT experience, including 3+ years in a managerial or supervisory capacity.
•  Proven experience managing Azure cloud environments, Microsoft 365, Entra ID, and Intune.
•  Demonstrated ability to manage cross-functional projects and external service providers.
•  Strong background in IT operations, networking (firewalls, switches, VPNs), and service management.

- Technical Expertise

•  Deep understanding of Azure architecture, virtual machines, storage, and networking.
•  Advanced proficiency in Microsoft 365 administration, including Exchange, Teams, SharePoint, and Intune.
•  Knowledge of enterprise system architecture and data integration across business platforms.
•  Experience with PowerShell scripting and process automation.
•  Familiarity with Mimecast, NinjaOne, and endpoint management systems.

- Leadership and Interpersonal Skills

•  Strong leadership and team development skills with the ability to inspire and motivate technical professionals. Analytical and problem-solving abilities, capable of making data-driven decisions under pressure.
•  Excellent communication skills, with the proficiency to articulate complex technical information to non-technical audiences.
•  Analytical and strategic thinker with the ability to manage competing priorities in a dynamic environment.

Certifications (desirable but not essential)

• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Certified: Administrator Expert (MS-102)
• ITIL Foundation Certification
• CompTIA Network+