Channel Lead (12m FTC)

The Role

We have a new opportunity to join our Brand team as a Channel Lead on a 12-month fixed term basis to cover a period of parental leave. This role will be based at our Embassy Gardens office in London a minimum of 2 days per week.

As Channel Lead, you will own the end-to-end user experience across various website channels in Penguin’s digital estate and will be the go-to person for ensuring our websites deliver the best possible experience for our readers and customers. You’ll take ownership of a number of our digital channels (including our crime fiction website, Dead Good, and our author, education and ventures sites), shaping everything from how people discover them to how they engage, shop and return.

Reporting to the Senior Channel Lead, you’ll balance creativity with data, using digital analytics to understand what works, spotting opportunities for improvement and shaping user journeys that feel seamless and rewarding.  You’ll partner closely with our content, marketing and development teams to make sure every digital touchpoint is not just functional, but exciting, secure and effective.

Some Of Your Responsibilities Include:

• Under the guidance of the Head of Digital Experience and Senior Channel Lead, drive channel strategy to build best-in-class digital experiences for your websites.
• Manage the channel roadmap and backlog for your channels, prioritising features, optimising user journeys, and growing commercial results.
• Act as a key product owner with our inhouse digital development squad or external agencies as we identify opportunities, build digital solutions, and grow the capability of our digital channels and emerging products.
• Lead on discovery, requirement definition, solution design, user story writing and user acceptance testing.
• Partner with content, brand, marketing and communications teams to roll out initiatives.
• Monitor and evaluate consumer experience performance to ensure constant iteration and improvements.
• Ensure your channels and future products meet security and data privacy standards.

What You’Ll Bring

• An experienced Digital Channels owner with digital marketing experience in defining, executing and continually improving owned channels.
• Experience of implementing a vision for digital channels (websites in particular).
• Experience of building web and/or ecommerce digital channels and solving consumer and business problems.
• Strong analytical, prioritisation and negotiating skills.

Essential Criteria:

•  Agile practitioner experience (or equivalent) with Kan Ban or Scrum a plus.

Applications Instructions

Please apply with your CV and Cover Letter outlining why you are the right candidate for the role by 11:59pm on Thursday 23rd October 2025.

Cover letters are an important part of our assessment process. The cover letter offers an opportunity to show how your experience and interests align with the role requirements. Typically, we expect the cover letter to be no more than one or two pages in length.

Please note we are looking for someone to join the team as soon as possible, but we are also happy to accommodate a reasonable notice period for the right candidate.

Salary

The salary band for this opportunity is £49,000 - £53,000 depending on how your skills and experience align to the role, plus bonus scheme and benefits.

Our approach to hybrid working

While our offices are places for you to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important For this role we expect that you will work from our Embassy Gardens, London office a minimum of two days per week (typically Tuesday & Thursday).

The recruitment process: You can read about our recruitment process at https://www.penguinrandomhousecareers.co.uk/how-we-hire/

As a Disability Confident Committed organisation, we're part of the offer an interview scheme. This is where disabled applicants who meet the essential criteria for the role can opt in to get to the next recruitment stage. There may be some situations where volume of applicants means we can't take all eligible candidates to interview.

We encourage you to tell us about any reasonable adjustments you may need by emailing PRHCareersUK@penguinrandomhouse.co.uk. Remember, you only need to share what you are comfortable to for us to support your request.

Please note, we are not able to accept agency CVs for this role. Any CVs sent speculatively will not be eligible for a fee.

 Company: The Random House Group Limited | Job ID: 283511