Executive Director, Nexus, Client Delivery - Private Equity

Company Description

About Mufg Investor Services:

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

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Job Description

We are looking for a strategic and experienced leader for our Private Markets, Canadian team who will drive strong team performance, be an expert in the field of Private Markets and maintain the outstanding relationship with our clients, we are so proud of.

In return, we will offer an opportunity to be part of an exciting, vibrant culture and influence the strategic direction of our teams and client partnerships with huge opportunities for personal and professional development.

You Will:

• Monitor and drive staff utilization, monitoring targets set for staff levels and maximizing use of the workforce.
• Accountable to minimize operational risk incidents and ensure adherence with a strong risk controls framework within the Department.
• Oversight of billing to ensure billing is invoiced and collected in a timely manner in accordance with our fee agreements.
• Keeping up to date with industry trends and having a full understanding of the business and product offering to take advantage of any cross-selling opportunities.
• Lead or participate in target operating model definition and enhancement. Drive adherence.
• Maintain regular contact with clients to ensure they are happy with service levels.
• Assist business development with growing the business across product lines. Ensuring our clients are aware of the full suite of services we can provide to meet their needs. Identify the needs of our clients and provide solutions for them.
• Drive and lead projects as required. Projects involving but not limited to efficiency, process improvements, technology improvements and change, staff development, new service offerings and dealing with regulatory changes.
• Help support staff engagement through promotion of communication, training and initiatives promoting company led initiatives supporting our values and core pillars.
• Drive staff engagement through promotion of communication, training and initiatives promoting company led initiatives supporting our values and core pillars.
• Monitor and drive client profitability. Drive location strategy and efficiency initiatives to ensure Department hits budgetary targets.
• Monitor and ensure adherence to local regulatory requirements, outsourcing and filings required by both clients and the local entity.
• Build and leverage global and local partnerships across departments to ensure a consistently strong focus on quality, service and enhancing client experience.
• Work with HR team to ensure that the group hires and retains the best possible staffing talent. Participating in and encouraging staff to engage with and follow Diversity and Inclusion pillars.
• Work with HR team to ensure that the group hires and retains the best possible staffing talent. Participating in and encouraging staff to engage with and follow Diversity and Inclusion pillars.

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Qualifications

You Have:

• Deep experience in leading a team and having strategic influence. 
• Sound technical knowledge of the financial services and asset management industry.
• Excellent leadership and organizational abilities.
• Excellent interpersonal, written, and oral communication skills.
• Demonstrated success innovating solutions to increase productivity and profitability.
• Ability to make sound business decisions.
• Demonstrates professional behaviour and ability to plan and organize to achieve goals.
• Takes a mid- and long-term view to and anticipates global client /market requirements.
• Ability to deliver high quality services which meet client expectations.
• Commitment to finding new ways to increase client satisfaction.
• Confronts problems quickly demonstrates strong problem-solving abilities and is purposeful.
• Leadership skills and ability to manage stress and conflict in a positive way.
• Ability to foster effective communication with others.
• Ability to express ideas effectively in individual and group situations.

Additional Information

What’s in it for you to join MUFG Investor Services? 

Take a look at our careers site and you’ll find everything you’d expect working with one of the fastest-growing businesses at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus. 

So, why settle for the ordinary?  Apply now for your next Brilliantly Different opportunity. 

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.

MUFG is an equal opportunity employer.