Senior Director, Infrastructure Services

This strategic leadership role oversees Pandora’s global Infrastructure & Core Services department, guiding a team of 140 across Poland, Copenhagen, and the US. As part of the CTO leadership team, the Senior Director drives the evolution of infrastructure strategy, champions cloud-first adoption, and ensures operational excellence across a complex, global IT landscape.

Key Responsibilities:

• Lead Pandora’s global Infrastructure & Core Services department, overseeing a team of 140 FTEs across Poland, Copenhagen, and the US.
• Provide strategic direction and operational oversight to ensure 24x7 availability of infrastructure services.
• Coach and support senior engineering managers, fostering leadership growth and delivery excellence.
• Define and drive the target infrastructure strategy, including multi-cloud architecture, network, IAM, and FinOps.
• Act as a key member of the CTO leadership team, influencing business-facing domains to adopt a cloud-first approach and simplify the IT ecosystem.
• Engage in senior stakeholder management, ensuring alignment across business and technology functions.
• Design and evolve the organization and operating model to support scalability, agility, and innovation.
• Manage relationships with suppliers and partners to ensure high-quality service delivery and strategic alignment.

Key Requirements:

• 8+ years of relevant experience in infrastructure services, cloud operations, and IT leadership.
• Bachelor’s or Master’s degree in Computer Science, Software Technology, or a related field.
• A balanced T-shaped leader who can combine strategic thinking with hands-on operational execution.
• Inspirational leadership style, with the ability to dream big, lead through ambiguity, and foster innovation.
• Strong communication and structuring skills, capable of translating complex technical concepts into clear business language.
• Solid background in Cloud Infrastructure (Azure) and on-premise infrastructure management and operations.
• Experience with multiple hyperscalers is a strong advantage.
• Knowledge of cloud engineering, FinOps tools, and infrastructure support models.
• Strong understanding of network management and identity & access management (IAM).

Did we get your attention? 

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We are an international team, so please make sure to send us your application in English to be considered. We look forward to hearing from you! We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate site www.pandoragroup.com. 

Icing on the cake  

You will be working out of our beautiful Digital & Technology Hub in Copenhagen, rapidly growing environment of highly skilled and experienced colleagues. Which is a key initiative that goes along with Pandora’s experience & ambitions. 

You will also be able to take part in creating eco-friendly environment – that we are not only talking about – but implementing. The result is a professional and dynamic environment that is unique, enjoyable and inspirational – and delivers a true Pandora experience to anyone who works here. 

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores. 

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024. 

At Pandora, we believe that creating an inclusive and diverse workplace and reflecting societal diversity in our customer engagement is essential to delivering on our company purpose: to give a voice to people’s loves. We dedicate ourselves to fostering, cultivating and preserving a culture of inclusion and diversity where everyone feels respected and valued.