Senior Manager - Business Development

Company Description

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.

Job Description

We’re looking for a strategic hands-on Senior Manager - Business Development to take our UKI Business Development team to the next level. While leading our team of BDRs & SDRs that creates high-quality pipelines and fuels the success of our sales organization, you’ll play a pivotal role in shaping our go-to-market strategy, combining AI-powered prospecting, account-based plays, and buyer intent insights to connect with the right prospects at the right time.

What You’Ll Do

• Engage, Discover & Drive Results: Lead and scale a high-performing team of BDRs & SDRs generating qualified pipeline for UKI region.
• Execute the Sales Process: Implement and evolve outbound strategies leveraging buyer intent data and ABM frameworks focused on results to exceed targets.
• Articulate Value:  Use data to spot trends, identify gaps, and take fast, decisive action to drive results. Track and report on pipeline performance, forecast accurately, and bring a strategic voice to leadership conversations.
• Learn & Collaborate: Partner cross-functionally (Sales, Marketing, RevOps, and Enablement) to align pipeline generation with company goals and customer journeys. Coach and develop reps with a focus on activity quality, conversion rates, and long-term career growth.
• Hunt & Prospect: Own hiring, onboarding, and team culture, building future sales leaders from the ground up.

Qualifications

What We’Re Looking For:

• Experience that counts: 5+ years managing a Business Development or Sales team, including 3+ years managing top-performing BDR/SDR teams with proven success exceeding pipeline targets in fast-paced, high-growth SaaS environments.
• Strategic mindset: You are very analytical, data-driven, with the agility to adapt quickly.
• Revenue focused: Deep knowledge of modern outbound strategies: buyer intent, persona-based messaging, ABM. 
• Domain knowledge: Familiarity with Salesforce, Outreach, Demandbase, ZoomInfo, Sales Navigator, and related tools. Interest in AI technology and curiosity to explore new tools that can enhance both inbound and outbound processes.
• Strong communicator: Passion for developing talent and creating an inclusive, high-performance culture. A coach at heart with the ability to bring out the best in people.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.