Workforce Support Specialist (m/f/d)

Company Description

Flink is the leading quick commerce player in Europe. We are on a mission to give people back time: You can order your groceries through our app and we deliver to your doorstep in minutes. We carry 3,000 products with a focus on the leading brands in each category. We aim for sustainability by making deliveries on electric bikes and utilizing recyclable packaging. 

Flink launched in February 2021 and already operates in more than 90 cities in Germany, and the Netherlands. The business generated more than EUR 500m in revenues in 2023 and is operationally profitable. Flink is backed by the world’s most renowned tech investors, including Prosus, Mubadala, and Bond, and strategic investors like Doordash and REWE. We take great pride in being an inclusive employer that offers equal opportunities, and we celebrate the diversity and multiculturalism of our team. We're growing fast and always pushing ourselves to do better - we play for #1.

Job Description

• Intake and log all reported accidents within 24 hours
• Collect and archive all case documentation: evidence, forms, statements
• Coordinate with QESH, HR, Payroll, and local hubs to resolve and close cases
• Track timelines and follow-up actions (bike repairs, sick pay, safety reports)
• Communicate clearly and empathetically with impacted Riders, third parties and stay in close contact with our insurance broker
• Maintain an accurate case tracker and weekly reporting (Sheets / Looker)
• Escalate critical or recurring cases and propose preventive fixes

Rider Care Operations (25%)

• Respond to emails/tickets from Riders and Pickers on topics such as:
• Contract extensions and payroll changes
• Sick leave, vacation, special leave
• Wage tax and informatieverschaffingen  
• Process changes in SAP and Quinyx
• Keep records clean and up to date
• Flag patterns or bottlenecks to improve handling speed or accuracy
• Contract extensions and payroll changes
• Sick leave, vacation, special leave
• Wage tax and informatieverschaffingen  

Qualifications

• 1+ years in HR operations, case management, or workforce administration
• Comfortable handling sensitive or complex issues
• Knowledge of Dutch labour law basics (e.g. CAO, UWV) or interest in learning

Additional Information

• An annual Learning budget of €1000 and individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals;
• 26 vacation days + 1 additional day per year of service up to a maximum of 30 days;
• A monthly wellness budget of €40 through Alleo.
• 10% off your Flink groceries, be the first to test our new products!
• A good pension plan and company lunch;
• Possibility to work abroad for 3 weeks;
• A new and modern office in Amsterdam;
• Not to forget: Friday afternoon drinks and other fun (sports) events!

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.