Call Center Representative

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

About the Role:
The Call Center Representative is responsible for providing courteous, efficient, and professional support to customers through inbound and outbound calls. This position ensures a positive experience by offering accurate information, resolving inquiries, and maintaining service excellence.

Key Responsibilities:

• Handle incoming calls and provide assistance with questions or requests.
• Record and update customer information accurately.
• Follow established procedures for issue resolution and follow-ups.
• Maintain a positive and professional tone in all interactions.
• Collaborate with team members to meet service goals.

Qualifications

• Clear and friendly communication skills.
• Strong listening and problem-solving abilities.
• Dependable, punctual, and attentive to detail.
• Ability to remain calm and courteous under pressure.

Additional Information

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative, and creative work environment.
• Comprehensive training and development programs.