Call Center Agent

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

About the Role:
The Call Center Agent is responsible for providing courteous and efficient customer support through inbound and outbound calls. This role focuses on maintaining high service standards and ensuring a positive experience for every caller.

Key Responsibilities:

• Handle incoming and outgoing calls with professionalism.
• Provide accurate information and support to customers.
• Record call details and update internal systems as needed.
• Follow procedures to resolve customer inquiries effectively.
• Contribute to team goals and service quality standards.

Qualifications

• Clear and professional communication skills.
• Strong attention to detail and accuracy.
• Dependable, patient, and solution-oriented.
• Ability to manage calls efficiently in a structured environment.

Additional Information

Benefits

• Competitive salary and performance-based incentives.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative, and creative work environment.
• Comprehensive training and development programs.