Incident Manager

Incident Manager

Please note that this opportunity requires monthly travels to our Milan office.

About Satispay

Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.

We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.

If you're looking for more than just your next job – if you want to build something impactful with a talented team – you're in the right place.

What you'll be doing

As an Incident Manager, you will be the cornerstone of Satispay's reliability and resilience. You are the authoritative leader during critical situations, ensuring our platform remains stable and trustworthy for millions of users. This role is crucial for protecting our user experience, maintaining business continuity, and driving the continuous improvement of our technology.

• Lead and Orchestrate Incident Response: Take command during critical events from initial detection through to remediation. You'll be the central point of coordination, ensuring swift action, clear communication, and minimal service disruption.
• Master Stakeholder Communication: Serve as the voice of the incident. You will deliver clear, timely, and accurate updates to leadership, technical teams, and business stakeholders, building confidence and ensuring alignment during high-pressure situations.
• Drive Continuous Improvement through Post-Mortems: Lead blameless post-incident reviews to uncover deep-seated root causes. You won't just document what happened; you'll own the process of turning insights into actionable preventative measures, making our systems more robust.
• Proactively Enhance Platform Stability: Go beyond reactive management. You will analyze monitoring data, identify trends and potential weaknesses, and work with engineering teams to prioritize and address issues before they impact our users.
• Evolve Our Incident Management Framework: Refine and improve our incident management processes, tooling, and documentation to scale with our rapid growth.

Who We’re Looking For

We're looking for a leader who thrives in a collaborative environment and has a strong drive to solve complex problems. You take ownership when stakes are high and are passionate about system reliability. Does that sound like you?

• Relevant experience: 3-5+ years of dedicated experience in Incident Management, Site Reliability Engineering (SRE), or a similar technical operations role, preferably within a high-growth tech or FinTech environment.
• Strong Technical Acumen: You are comfortable in technical discussions about cloud infrastructure (we’re on AWS), microservices architecture, and CI/CD pipelines. You don't need to be a deep-coding expert, but you must speak the language of engineers.
• Data-Driven Problem Solver: You have hands-on experience with monitoring, logging, and observability tools (e.g., Splunk, Datadog, Grafana, Prometheus) and use data to guide your analysis and decision-making.
• Strong Communicator and Leader: You have a proven ability to direct technical teams during a crisis, brief executives concisely, and write clear, factual documentation.

Bonus Points:

• Experience with regulatory or security frameworks like ISO 27001 or PCI-DSS.
• Experience in building or scaling an incident management program from the ground up.
• Relevant certifications (e.g., ITIL).
• Experience with regulatory or security frameworks like ISO 27001 or PCI-DSS.
• Experience in building or scaling an incident management program from the ground up.
• Relevant certifications (e.g., ITIL).

Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply.

Our benefits & perks

We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:

👨‍👩‍👧 CareAbout health & well-being

• Unlimited paid time off
• Psychological support & mental health webinars with Serenis
• Flexible hybrid working system

• Extended Parental Leave

• Childcare Leave

• Health Coverage

📚 CareAbout growth & development

• Professional Development Programmes

• Internal Mobility Program

• Language classes with Preply
• Internal workshops & training

💰 CareAbout financial support

• Stock Option Plan (with additional grants often provided based on performance)

• International Relocation Support

• Competitive Salary

• Flexible Benefit Budget

• Meal Vouchers

Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!

• Learn more about us
• Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.
• Sounds like your kind of place? Awesome!
• We’d love to hear your story.

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