Associate Customer Billing Administrator

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

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Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary:

The Associate Customer Billing Administrator provides support for the Billing teams. This role is responsible for overseeing the billing process by sending invoices to clients and monitoring outstanding balances to ensure each account is paid timely and accurately. This role works in partnership with cross-functional teams to track the billing process of customers and verify all billing items are accounted for. 

Essential Duties & Responsibilities:

• Provides support to the Finance teams, with a high attention to detail
• Verifies discrepancies with clients and resolves issues in a timely manner
• Sends invoices and account updates to clients
• Keeps an accurate record of client accounts and outstanding balances
• Addresses and solves client questions and issues
• Securely handles client’s data and payment information
• Provides regular, accurate reports of billing data

Knowledge, Skills, And/Or Abilities Required:

• Ability to perform routine situations and procedures with moderate supervision
• Excellent customer service skills
• Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
• Strong communication skills, both written and verbal
• Knowledge of industry best practices
• Comfortability using MS Office products and internal billing platform
• Strong time management and organizational skills

Shift Timing - 3:30 PM to 12:30 AM

Working Conditions - Pune / Mumbai (Onsite)

Educational/Vocational/Previous Experience Recommendations:

• Requires basic knowledge of job procedures and tools
• Preferred: 1+ year(s) working in a SaaS environment
• Preferred: bachelor's degree in related field

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.