Senior Partner Solutions Architect, Observability/Monitoring - EMEA (FY26|S&M|#7471)

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

About The Role:

The Senior PSA will be an Observability domain expert and work with GSI Partners in India to develop new propositions, GTM strategies, and ensure successful customer outcomes, acting as a force multiplier for revenue growth.

This role is a key technical expert within the Alliances & Channels team, focusing on enabling EMEA partners to enhance observability maturity and drive engagement. 

What You’Ll Do:

• Joint Solution Design & Architecture Guidance: Collaborate with partners to design tailored solutions leveraging New Relic's capabilities, contributing to repeatable joint solutions.
• Partner Enablement & Certification: Develop and deliver comprehensive training programs, including workshops, webinars, and certification programs.
• Technical Leadership & Partner Advocacy: Provide technical leadership, act as a primary technical contact, and advocate for partner needs internally.
• Pre-Sales & Post-Sales Partner Support: Serve as a technical trusted advisor, engaging in demonstrations, PoVs, and executive briefings.
• Relationship Management & Advocacy: Build strong relationships with partners and act as a conduit between partners and New Relic's internal teams.
• Content Creation & Thought Leadership: Create enablement materials and contribute to thought leadership through presentations and publications.

What You Bring:

• Transformation Project Acumen & GSI Engagement: Experience in large-scale enterprise transformation projects, understanding GSI methodologies, and developing joint solutions with New Relic. 
• Demonstrated experience working with or supporting channel partners (System Integrators, MSPs) and/or strategic alliances (Cloud Providers, Technology Partners).
• 8+ years of experience in a customer-facing or partner-facing technical role, such as Sales Solutions Architect, Sales Engineer, or Technical Consultant, preferably within the software industry.
• Deep understanding and hands-on experience with observability platforms (e.g., New Relic, Dynatrace, Datadog, Splunk), including APM, Infrastructure Monitoring, Logs, Tracing, and Digital Experience Monitoring.
• Strong background in cloud technologies (AWS, Azure, GCP), containerization (Docker, Kubernetes, OpenShift), microservices architectures, DevOps/CI/CD practices and configuration management tools (e.g., Terraform, Ansible)
• Proficiency in one or more programming/scripting languages (e.g., Java, .NET, Python, Node.js, Go, Ruby).
• Education: Bachelor’s degree in Computer Science, Information Technology, Engineering (EE, CE), Management Information Systems (MIS), Business, or a related field (or equivalent work experience)
• Preferred Certifications: Industry certifications such as AWS Certified Solutions Architect or TOGAF are a bonus
• Experience with SAP and ServiceNow is a plus

#LI-KT7

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes. 

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. 

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