People Business Partner, Operations

At Trafilea, the People Business Partner (PBP) is not a support function, it is a strategic co-leadership role. In Marketing, this means being the driving force behind how our teams are structured, scaled, and enabled to achieve world-class results.

Unlike in many companies, a PBP at Trafilea operates with a seniority equivalent to a business leader, with direct accountability for organizational transformation and the success of People initiatives at the departmental level. You will work hand-in-hand with Marketing leadership to shape strategy, ensure business scalability, and foster a high-performing environment where people thrive, performance accelerates, and the department can deliver at the pace of the company’s ambitions.

This is a mission-critical role: you will directly influence how quickly and effectively our Marketing organization can attract the right talent, scale processes, and adapt to the ever-changing dynamics of digital growth.

Main Accountabilities:

• Strategic Partnership & Co-Leadership
• Act as the right hand of the Marketing leadership team, co-owning business outcomes and ensuring that People strategies are not only aligned but embedded in day-to-day execution.
• Anticipate department needs, proactively design solutions, and influence decision-making at both strategic and operational levels.
• End-to-End People Process Ownership
• Lead the full spectrum of People processes in Marketing: talent acquisition, onboarding, performance management, career development, compensation cycles, engagement surveys, and internal communications.
• Ensure these processes are executed with excellence, accountability, and direct connection to business goals.
• Organizational Transformation & Scalability
• Serve as a project manager of change, leading high-impact initiatives around People, PMO, and Process Improvement to guarantee that Marketing can scale rapidly while maintaining efficiency and quality.
• Design and maintain the department’s organizational structure, ensuring role clarity, capacity planning, KPI alignment, and process effectiveness.
• Talent Excellence & Culture Building
• Validate critical Marketing hires and ensure the right talent is always in place for rapid execution and scaling.
• Make key decisions on promotions, recognition, and terminations, ensuring fairness while driving accountability and high performance.
• Strengthen the department’s culture, reducing attrition and improving engagement, with leaders held accountable for outcomes.
• Coaching & Capability Development
• Directly coach managers and contributors, ensuring they meet expectations and develop both technical and leadership capabilities.
• Partner with Learning & Development to build tailored onboarding, training, and development paths for Marketing talent.
• Operational Excellence & Business Impact
• Ensure effective department meetings, communications, and cross-team alignment in a multicultural and fully remote environment.
• Define and monitor key people-related KPIs, proactively report blockers, and ensure transparency to C-Level leadership.
• Lead initiatives that improve workflows, collaboration, and inter-team connections across Marketing and beyond.
• Proven experience as an HR/People Manager (not specialist/analyst) in high-growth ecommerce or digital-first companies.
• Act as the right hand of the Marketing leadership team, co-owning business outcomes and ensuring that People strategies are not only aligned but embedded in day-to-day execution.
• Anticipate department needs, proactively design solutions, and influence decision-making at both strategic and operational levels.
• Lead the full spectrum of People processes in Marketing: talent acquisition, onboarding, performance management, career development, compensation cycles, engagement surveys, and internal communications.
• Ensure these processes are executed with excellence, accountability, and direct connection to business goals.
• Serve as a project manager of change, leading high-impact initiatives around People, PMO, and Process Improvement to guarantee that Marketing can scale rapidly while maintaining efficiency and quality.
• Design and maintain the department’s organizational structure, ensuring role clarity, capacity planning, KPI alignment, and process effectiveness.
• Validate critical Marketing hires and ensure the right talent is always in place for rapid execution and scaling.
• Make key decisions on promotions, recognition, and terminations, ensuring fairness while driving accountability and high performance.
• Strengthen the department’s culture, reducing attrition and improving engagement, with leaders held accountable for outcomes.
• Directly coach managers and contributors, ensuring they meet expectations and develop both technical and leadership capabilities.
• Partner with Learning & Development to build tailored onboarding, training, and development paths for Marketing talent.
• Ensure effective department meetings, communications, and cross-team alignment in a multicultural and fully remote environment.
• Define and monitor key people-related KPIs, proactively report blockers, and ensure transparency to C-Level leadership.
• Lead initiatives that improve workflows, collaboration, and inter-team connections across Marketing and beyond.
• Proven experience as an HR/People Manager (not specialist/analyst) in high-growth ecommerce or digital-first companies.
• Ensure effective department meetings, communications, and cross-team alignment in a multicultural and fully remote environment.
• Define and monitor key people-related KPIs, proactively report blockers, and ensure transparency to C-Level leadership.
• Lead initiatives that improve workflows, collaboration, and inter-team connections across Marketing and beyond.
• Proven experience as an HR/People Manager (not specialist/analyst) in high-growth ecommerce or digital-first companies.

Requirements

1. Professional Experience

2. Academic Background

3. Core Competencies

4. Language Skills