Tooling Project Coordinator

Our Company:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

What You Will Do:

We are seeking an experienced and proactive Tooling Project Coordinator to take on an expanded role within our Tooling & Analytics team. This position will be pivotal in managing the end-to-end lifecycle of research tools, supporting vendor relationships, and driving operational excellence through data-driven insights and process optimization. You will play a key role in ensuring our global research teams have the tools and support they need to succeed.

Key Responsibilities:

• Lead tool administration efforts across the Tooling & Analytics team within the Global Research Operations Team.
• Provide vendor contracting support, including coordination with procurement and legal teams.
• Monitor and report monthly on tool utilization, leveraging data analytics to identify usage trends and optimize tool allocation.
• Manage provisioning for all UXR-supported tools, including intake form oversight and permission management.
• Proactively identify and implement process automation opportunities to streamline tool-related workflows.
• Serve as the primary point of contact for technical troubleshooting and bug resolution across all UXR-supported tools.
• Collaborate in strategic planning to ensure tool management aligns with broader organizational goals.
• Support the onboarding of new tools, including coordinating logistics and stakeholder communications.
• Assist in the implementation of global standards, procedures, and best practices to ensure consistency and efficiency across tool operations.

Essential Criteria:

• Minimum 3 years of experience in tooling coordination, research operations, or a related field.
• Proven experience with vendor management and contracting processes.
• Strong analytical skills with experience using data tools to track and report on usage metrics.
• Demonstrated ability to troubleshoot and resolve technical issues.
• Familiarity with process automation and workflow optimization tools.
• Excellent communication, organizational, and stakeholder management skills.
• Experience supporting global teams and implementing scalable best practices.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. 

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. 

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Pay Range$90,000—$105,000 USD