E-commerce Operations Manager (Shenzhen)

Purpose Of Position

• CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. 
• Assist mainly colab/product launches on website/mobile APP
• Assist in daily operations for visual merchandising of the website (navigation, home banner)
• Assist Ecom Team to achieve company’s business goals by launching projects

Job Description

• Develop and implement e-commerce strategies to achieve sales growth, profitability, and customer satisfaction.
• Communicate with relevant internal stakeholders to oversee the end-to-end management of the e-commerce platform, including own and 3rd party marketplaces (if necessary).
• Ensure product updates, content accuracy, and inventory management.
• Track and report on e-commerce KPIs, including sales performance, conversion rates, site traffic, and customer retention metrics.
• Use analytics tools to gain insights and make data-driven decisions to improve performance.
• Propose solutions with options to solve the problems arising out of the website development and internal systems
• Manage and review resources spent on each projects and provide improvement solutions

Requirement

• Degree Holder in E-Commerce, Project Manager, Marketing / Public Relations / Communications or other related discipline
• At least 5 years of experience in e-commerce at a managerial level, preferably in the fashion retail industry.
• Customer-focused mindset with a passion for enhancing the online shopping experience
• Good team player, proactive, passionate, multi-tasking, fast-paced, with strong communication and interpersonal skills
• Excellent in communicating with different levels within the organization
• Familiarity with SEO, SEM, CRO, and email marketing best practices
• Good command of both spoken and written English, Cantonese and Mandarin