Business Systems Engineer, Operations - Remote

Company Description

At PayNearMe, we’re on a mission to make paying and getting paid as simple as possible. We build innovative technology that transforms the way businesses and their customers experience payments. Our industry-leading platform, PayXM™, is the first of its kind—designed to manage the entire payment experience from start to finish. Every click, swipe or tap is seamless, fast and secure, helping non-commerce businesses boost customer satisfaction, accelerate payments, and reduce costs.

Our single platform handles it all: cards, ACH, digital wallets such as PayPal, Venmo, Cash App Pay, Apple Pay and Google Pay, and even cash at more than 62,000 retail locations nationwide. Today, thousands of businesses across consumer lending, iGaming and online sports betting, property management, and tolling trust PayNearMe to deliver a payment experience that drives real results.

In September 2025, we raised a $50 million Series E funding round to accelerate our growth. 

We’re a team of 200+ employees across 41 states, headquartered in Silicon Valley with satellite offices in Dallas, TX and Holmdel, NJ.

Join us and be part of a team that’s shaping the future of payments—one experience at a time.

Job Description

We are seeking a Business Systems Engineer to architect, build, and optimize PayNearMe’s enterprise tools ecosystem, with Salesforce as a core platform. This role will ensure our business systems are scalable, reliable, and cohesive across departments, supporting key initiatives such as quote-to-cash optimization, billing automation, client onboarding automation, revenue operations support, and contract lifecycle management.

The ideal candidate blends deep Salesforce expertise with a strong background in enterprise integration, automation and system governance.

Key Responsibilities:

• Enterprise Tooling & Integration
• Design and develop integrations between Salesforce and key business systems (PayNearMe’s platform, Zendesk, Jira, Gong, etc.)
• Implement automation and data synchronization using API’s, middleware, and/or low-code platforms.
• Define data flow standards, mapping, and orchestration patterns to reduce duplication and improve visibility across teams.
• Partner with business stakeholders to evaluate and implement new SaaS tools within governance frameworks.
• CRM Platform Engineering (Salesforce)
• Partner with our Revenue Operations and Finance teams to design and implement an automated quote-to-cash system, including: pricing approvals, order creation, distribution workflows, and billing automation.
• Partner with our Legal and Finance teams to design and implement contract request-to-execution and renewal management automation.
• Partner with our Client Services and Project Management teams to select and integrate an implementation management solution that integrates with Salesforce our other existing business systems.
• Partner with the Customer Support team to evaluate a migration from Zendesk to Salesforce Service Cloud. Based on that evaluation, drive the migration or enhance the existing integration to optimize their processes to support bulk communication workflows and incident notification processes.
• Build the processes and controls to reinforce Salesforce as our source of truth for account names, contacts, contracts, access controls, pricing, etc.
• Maintain and enhance Salesforce architecture, data models, and automation.
• Conduct code audits, refactor Apex classes, and enhance test coverage.
• Migrate Workflow Rules/Process Builder automations into Salesforce Flows.
• Review and optimize Salesforce object architecture (standard/custom objects, relationships, record types, picklists).
• Simplify automation and integrations to reduce data duplication and optimize system performance.
• Project Management Platform Engineering (Jira)
• Partner with Technical Program Management, Product, and Engineering to improve product development planning capabilities, development velocity, and portfolio transparency by designing and implementing jira issue, field, and workflow changes that reflect our standard operating model.
• Build automations and integrations between Jira and downstream systems like Gitlab, Confluence, Playwright, and Salesforce to streamline our existing processes.

• Data Analytics

• Build systems that improve real-time visibility into key business metrics at various levels of the organization combining inputs from multiple sources (Salesforce, Intacct, Jira, Zendesk, and PayNearMe’s platform).
• Tooling Architecture & Governance
• Establish and enforce best practices for configuration management, code quality, and naming conventions.
• Partner with IT and Security to implement backup protocols, permission sets, platform encryption, and event monitoring.
• Ensure alignment with compliance and audit frameworks.
• DevOps & Release Management
• Implement Git-based CI/CD pipelines across enterprise systems (Salesforce DevOps Center, GitHub Actions, etc.).
• Develop automated testing and deployment workflows.
• Coordinate sandbox refreshes, environment management, and enterprise tooling release calendars.

• Cross-Functional Collaboration

• Support PayNearMe’s rapid growth by working closely with Revenue Operations, Finance, and Customer Success, and Customer Support to automate key business processes.
• Translate business requirements into scalable technical solutions that enhance productivity and insight.
• Design and develop integrations between Salesforce and key business systems (PayNearMe’s platform, Zendesk, Jira, Gong, etc.)
• Implement automation and data synchronization using API’s, middleware, and/or low-code platforms.
• Define data flow standards, mapping, and orchestration patterns to reduce duplication and improve visibility across teams.
• Partner with business stakeholders to evaluate and implement new SaaS tools within governance frameworks.
• Partner with our Revenue Operations and Finance teams to design and implement an automated quote-to-cash system, including: pricing approvals, order creation, distribution workflows, and billing automation.
• Partner with our Legal and Finance teams to design and implement contract request-to-execution and renewal management automation.
• Partner with our Client Services and Project Management teams to select and integrate an implementation management solution that integrates with Salesforce our other existing business systems.
• Partner with the Customer Support team to evaluate a migration from Zendesk to Salesforce Service Cloud. Based on that evaluation, drive the migration or enhance the existing integration to optimize their processes to support bulk communication workflows and incident notification processes.
• Build the processes and controls to reinforce Salesforce as our source of truth for account names, contacts, contracts, access controls, pricing, etc.
• Maintain and enhance Salesforce architecture, data models, and automation.
• Conduct code audits, refactor Apex classes, and enhance test coverage.
• Migrate Workflow Rules/Process Builder automations into Salesforce Flows.
• Review and optimize Salesforce object architecture (standard/custom objects, relationships, record types, picklists).
• Simplify automation and integrations to reduce data duplication and optimize system performance.
• Partner with Technical Program Management, Product, and Engineering to improve product development planning capabilities, development velocity, and portfolio transparency by designing and implementing jira issue, field, and workflow changes that reflect our standard operating model.
• Build automations and integrations between Jira and downstream systems like Gitlab, Confluence, Playwright, and Salesforce to streamline our existing processes.
• Build systems that improve real-time visibility into key business metrics at various levels of the organization combining inputs from multiple sources (Salesforce, Intacct, Jira, Zendesk, and PayNearMe’s platform).
• Establish and enforce best practices for configuration management, code quality, and naming conventions.
• Partner with IT and Security to implement backup protocols, permission sets, platform encryption, and event monitoring.
• Ensure alignment with compliance and audit frameworks.
• Implement Git-based CI/CD pipelines across enterprise systems (Salesforce DevOps Center, GitHub Actions, etc.).
• Develop automated testing and deployment workflows.
• Coordinate sandbox refreshes, environment management, and enterprise tooling release calendars.
• Support PayNearMe’s rapid growth by working closely with Revenue Operations, Finance, and Customer Success, and Customer Support to automate key business processes.
• Translate business requirements into scalable technical solutions that enhance productivity and insight.

Qualifications

• 5+ years of hands-on Salesforce development and administration experience
• Proficiency with Apex, Lightning Web Components (LWC), Flows, SOQL, and declarative automation
• Strong experience with Salesforce data modeling, security, and integration patterns.
• Experience with DevOps and CI/CD practices
• Excellent problem-solving and collaboration skills across business and technical teams
• Salesforce Platform Developer I/II certification(s)
• Experience with Service Cloud, Experience Cloud, and Salesforce Contracts
• Understanding of compliance frameworks
• Understanding of enterprise data architecture and governance.
• Experience with REST/SOAP APIs and integration tools

Additional Information

• Base salary per year (paid semi-monthly)
• Fast- paced and professional work culture
• Stock options with standard startup vesting - 1 year cliff; 4 years total
• $50 monthly communication expense stipend to go towards your phone/internet bill
• $250 stipend to enhance your WFH setup
• Reimbursement for peripheral equipment: monitor (up to $400), keyboard and mouse (up to $200)
• Premium medical benefits including vision and dental (100% coverage for employees)
• Company-sponsored life and disability insurance
• Paid parental bonding leave
• Paid sick leave, jury duty, bereavement
• 401k plan
• Flexible Time Off (our team members typically take off ~3-4 weeks per year)
• Volunteer Time Off
• 13 scheduled holidays
• 2x / year in-person team meet-ups (2-3 days, company paid)

Salary Range: $120,000 - $150,000

PayNearMe strives to create a workplace where all employees thrive. Our core values represent who we are today and we take pride in the way we work with each other as well as with our stakeholders.

We’re in this together to do the right thing. We deliver real results we are proud of while remaining respectful, transparent, and flexible.

PayNearMe is an equal opportunity employer. We are diligently and thoughtfully working towards cultivating a diverse workforce which in turn, enhances our products and services for the communities we serve. Applicants who represent all backgrounds are strongly encouraged to apply.

—

• CALIFORNIA CONSUMER PRIVACY ACT: APPLICANT NOTICE
• Effective Date: January 1, 2020
• Last Reviewed on: December 23, 2019
• PayNearMe, Inc. (the “Company”) is providing you with this Notice (“Notice”) to inform you about:

1. the categories of Personal Information that the Company collects and maintains about applicants; and
2. the purposes for which the Company uses that Personal Information.

For purposes of this Notice, “Personal Information” means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with, a natural person that the Company may collect in connection with screening applicants for job openings at the Company.

1. Identifiers and Professional or Employment-Related Information. The Company collects identifiers and professional or employment-related information, which may include some or all the following: real name, nickname or alias, postal address, telephone number, e-mail address, membership in professional organizations, professional certifications, language skills, and current and past employment history. The Company collects this Personal Information to evaluate previous job performance and consider applicants for positions, to develop a talent pool and plan for succession, to conduct applicant surveys, to maintain an internal applicant directory and for purposes of identification, to promote the Company as a place to work, and for workforce reporting and data analytics/trend analysis.
2. Personal Information Categories from Cal. Civ. Code § 1798.80(e). The Company may collect categories of Personal Information listed in Cal. Civ. Code §1798.80(e), other than those already listed above, (a) to the extent necessary to comply with the Company’s legal obligations, such as to accommodate disabilities; (b) to conduct a direct threat analysis in accordance with the Americans with Disabilities Act and state law; (c) for occupational health and safety compliance and record-keeping; and (d) to respond to an applicant’s medical emergency.
3. Characteristics of Protected Classifications Under California or Federal Law. The Company may collect information about race, age, national origin, disability, sex, and veteran status as necessary to comply with legal obligations, including the reporting requirements of the federal Equal Employment Opportunity Act, the federal Office of Contracting Compliance Programs (applicable to government contractors), and California’s Fair Employment and Housing Act. The Company collects this Personal Information for purposes including: to comply with Federal and California law related to accommodation. The Company also collects this category of Personal Information on a purely voluntary basis, except where required by law, and uses the information only in compliance with applicable laws and regulations.
4. Education Information. The Company collects education information such as resumes and graduation records. The Company collects this Personal Information to determine suitability for roles, to determine eligibility for training courses, and to assist with professional licensing.
5. Profile Data. The Company may collect profile data, including the following: psychological assessments, behavior analyses, or other profiling of its applicants. The Company collects this Personal Information to determine aptitude for certain positions and job assignments as well.
6. Background Screening Information. In the event that an applicant is given a formal job offer, the Company collects background screening information prior to hiring, including results of the following types of background screening: criminal history; sex offender registration; motor vehicle records; credit history; employment history; drug testing; and educational history. The Company collects this Personal Information to screen for risks to the Company and its clients, and continued suitability for their jobs and to evaluate applicants for promotions.

Assistance for Disabled Applicants

Alternative formats of this Notice are available to individuals with a disability. Please let us know if you need assistance.

All your information will be kept confidential according to EEO guidelines.